Technical Field Service Representative I

Generac • Zeeland, MI

8d

About The Position

Wolverine Power Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Technical Field Service Representative I performs field maintenance, troubleshooting, and repairs on generators and related power equipment. The role includes scheduled service and emergency or unscheduled work, including after-hours, weekends, and holidays as directed. The employee reads technical documentation, records work in FieldServio, reports findings, and communicates with customers and colleagues. Work takes place in field and production environments and may involve varied weather, manufacturing conditions, and use of personal protective equipment.

Requirements

• High school diploma.
• Valid driver's license.
• At least 1 year of mechanical experience.
• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams.
• Working knowledge of engine maintenance and troubleshooting natural gas fuel systems.
• Knowledge of power generation, light towers, pumps, and heating products.
• Working knowledge of diesel or gaseous engines.
• Moderate troubleshooting skills and ability to make independent decisions and work with minimal supervision.
• Working knowledge of transfer switch operations.
• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses.
• Ability to work and communicate well with others.
• Ability to provide detailed reports within 24 hours.
• Ability to manage and respond to emails, texts, and phone calls safely and in a timely manner.
• Ability to meet the stated physical demands, including frequently lifting or moving up to 50 pounds unassisted and up to 100 pounds with assistance.
• Ability to work in varying weather conditions, including extreme heat, snow, and ice.
• May be required to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Nice To Haves

• Associate degree in Electrical Engineering or Mechanical Engineering.
• 2–3 years of industrial experience.

Responsibilities

• Perform mechanical and electrical troubleshooting and repair of generators.
• Provide emergency or unscheduled generator repairs during normal working hours and, as directed, after hours, on weekends, and on holidays.
• Perform scheduled preventive maintenance and repairs on generators.
• Read and interpret operational manuals, electrical schematics, generator literature, and work orders to complete required maintenance and repairs.
• Identify faulty operations and defective materials, and promptly report them and other unusual situations to the service manager.
• Stay current on National Fire Protection Association and state regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate report findings by phone, email, and in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED