Technical Field Service Representative I

Generac Power Systems • Wixom, MI

1d

About The Position

Wolverine Power Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Technical Field Service Representative I provides on-site generator repair and preventive maintenance and assists with installations. The position requires up to 50% travel and includes responding to emergency and unscheduled repair needs, including after-hours, weekends, and holidays as directed.

The role involves working in a production environment and typical manufacturing conditions, with seasonal temperature variations and occasional exposure to manufacturing fumes or byproducts. Field work may also involve varying weather, including extreme heat, snow, and ice. The employee must follow assigned personal protective equipment requirements and may need to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Requirements

• High school diploma.
• Valid driver's license.
• At least 1 year of mechanical experience.
• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams.
• Working knowledge of engine maintenance and troubleshooting natural gas fuel systems.
• Knowledge of power generation, light towers, pumps, and heating products.
• Working knowledge of diesel or gaseous engines.
• Moderate troubleshooting skills and the ability to make independent decisions and work with minimal supervision.
• Working knowledge of transfer switch operations.
• Ability to obtain and maintain Generac certification in the air-cooled and Protector series courses.
• Ability to work and communicate well with others.
• Ability to provide detailed reports within 24 hours.
• Ability to manage and respond to emails, texts, and phone calls safely and in a timely manner.
• Ability to meet the position's physical demands, including frequently lifting or moving up to 50 pounds unassisted and up to 100 pounds with assistance.
• Ability to work in varying weather conditions, including extreme heat, snow, and ice.
• Ability to comply with assigned PPE requirements, including safety glasses, hearing protection, appropriate gloves, clothing and shields for required tasks, and closed-toed or safety shoes as required.
• May be required to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Nice To Haves

• Associate degree in Electrical Engineering or Mechanical Engineering.
• 2–3 years of industrial experience.

Responsibilities

• Perform mechanical and electrical troubleshooting and repair of generators.
• Provide emergency and unscheduled generator repairs during normal working hours and, as directed, after hours, on weekends, and on holidays.
• Perform scheduled preventive maintenance and generator repairs.
• Read and interpret operational manuals, electrical schematics, generator literature, and work orders to complete maintenance and repairs.
• Identify faulty operations, defective materials, and unusual situations, and report them promptly to the service manager.
• Stay current on National Fire Protection Association and state regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate report findings by phone, email, and in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED