Technical Service Representative

Eastman • Kingsport, TN

2d

About The Position

The Technical Service Representative provides customers with material conversion technology support within Eastman’s Biodegradables Technology Division in Kingsport, Tennessee. Customers serve markets including food service and food packaging and use technologies such as profile extrusion, foamed sheet extrusion, thermoforming, and injection molding. The role calls for a safety-minded, detail-oriented problem solver with a customer-centric mindset.

The representative supports customer trials and evaluations, develops technical information and sales-support content, advises the sales team, and partners with Product Development and cross-functional teams to develop technical strategies, solutions, and products that meet market needs. The role also gathers customer feedback and market insights, maintains customer and industry relationships, and represents Eastman at industry events. The position involves more than 50% travel while working.

Requirements

• Bachelor’s degree in a technical field.
• More than five years of experience in injection molding, extrusion, and other conversion technologies, particularly involving biodegradable materials.
• More than 50% travel while working.
• Knowledge of markets and converters associated with biodegradable food service.
• Strong existing relationships with converters in biodegradable markets.
• Highly motivated self-starter able to work independently with no to minimal supervision and collaborate across functional teams.
• Clear and effective written and verbal communication skills.
• Strong attention to detail and commitment to high-precision data collection.

Responsibilities

• Promote customer trials and evaluations.
• Understand customers’ demands and challenges.
• Help develop technical information for customer engagement.
• Maintain knowledge of industry-relevant secondary operations.
• Partner with the Product Development team to deliver products that meet market needs and bring value to Eastman.
• Collaborate with Sales, Technology, Quality Assurance, and other cross-functional teams to develop and implement technical strategies and solutions.
• Stay current on industry trends, regulations, and advancements in feed technology, and share relevant information with internal teams and customers.
• Collect and analyze customer feedback and market insights to identify opportunities for product improvement and innovation.
• Provide technical content for product presentations, leaflets, and brochures; create papers and posters for technical forums.
• Act as a technical advisor to the sales team and assist with customer inquiries, product positioning, and market development.
• Build and maintain strong relationships with key customers and industry associations.
• Represent Eastman at industry conferences, trade shows, and technical forums.

Benefits

• Competitive salary.
• Base pay plus performance-based incentive opportunities.
• Medical, prescription-drug, and dental coverage.
• Health Savings Account option.
• Voluntary benefits including vision, optional life, and critical-illness protection.
• Financial-planning tools.
• Adoption, pregnancy, and fertility resources.
• Parental leave.
• Confidential Employee Assistance Program counseling.
• 401(k) with company match and an additional annual retirement contribution.
• Eleven paid holidays, one personal day, paid time off, and paid vacation.
• Mentorship, learning resources, and leadership programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level