Technical Service Representative

Amcor•Rayne Township, PA

1d•Hybrid

About The Position

Amcor Flexibles North America Inc. is hiring a Technical Service Representative II. The position reports to company headquarters in Oshkosh, Wisconsin and requires the employee to live within 50 miles of Cranberry Township, Pennsylvania. The role involves 70% travel to customer sites within 100 miles of Cranberry Township, 10% travel to customer sites in other areas of Ohio, Pennsylvania, and the Northeastern United States, and 20% telecommuting from home. The representative provides technical assistance to assigned customers on packaging equipment operations and helps improve customer quality and packaging performance. The position services customer equipment, conducts package/shrink-bag and machine audits, identifies equipment and packaging-material problems, participates in new-material field trials, and assists with packaging-equipment installation and start-up. The representative also trains customers on equipment and Amcor film operation and maintenance, and trains other Amcor Technical Service Representatives in customer training. The role requires an associate’s degree in a technical field related to packaging, or a foreign equivalent, and five years of relevant experience in the food packaging industry. The stated salary is $101,379 per year. Applicants must meet the posting’s definition of U.S. workers.

Requirements

Associate’s degree in a technical field such as Packaging or an engineering field related to packaging (for example, Chemical, Mechanical, Industrial, or Electrical Engineering or Engineering Technology), or foreign equivalent.
Five years of experience in an occupation related to engineering or technical service in the food packaging industry.
Five years of experience in engineering or technical service related to food packaging materials and machinery.
Five years of experience servicing packaging equipment, including at least seven of the following: Liquid VFFS equipment; VFFS for dry goods; HFFS packaging machines (forming/nonforming); rotary packaging equipment; labeling machines; beverage shrink packers; sachet machines; bakery equipment; vacuum packaging.
Five years of experience applying knowledge of film construction and formulation (including monolayer film, coextrusion, laminate, extrusion lamination, solvent or adhesive lamination, PE, polyester, nylon, and PS) to resolve technical and material-performance issues in a packaging manufacturing environment.
Five years of experience partnering with Process Engineering, Quality, Production, Maintenance, and Product Development teams to ensure product performance in a manufacturing/development environment using film.
Three years of experience solving technical issues with film and bag production related to winding/rewinding.
One year of experience solving technical issues with film and bag production for each of the following technologies: blown film, bag making, and pouch making.
Must be a U.S. worker as defined in the posting (U.S. citizen, permanent resident, qualifying temporary resident under one of the 1986 legalization programs, refugee, or asylee).

Responsibilities

Provide efficient and timely technical assistance to assigned customers regarding packaging equipment operations.
Facilitate customer quality and packaging performance improvement.
Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films, and shrink-bag materials.
Perform and complete package/shrink-bag and machine audits on packaging machines.
Identify machinery and packaging film/shrink-bag problems and communicate them to appropriate staff representatives.
Participate in field trials of new packaging materials.
Assist with installation and start-up of packaging equipment manufactured and sold by Amcor.
Provide input into the design, installation, and start-up of packaging equipment manufactured by outside suppliers.
Train customers on proper operation and maintenance of equipment and Amcor film.
Train other Amcor Technical Service Representatives on how to train customers.

Benefits

Medical, dental, and vision plans.
Flexible time off, starting at 80 paid hours per year for full-time salaried employees.
Company-paid holidays, starting at 8 days per year and varying by location.
Wellbeing program and Employee Assistance Program.
Health Savings Account and Flexible Spending Account.
Life insurance, AD&D, short-term and long-term disability, and voluntary benefits.
Paid Parental Leave.
Retirement Savings Plan with company match.
Tuition reimbursement, subject to approval.
Discretionary annual bonus program, with initial eligibility dependent on hire date.