Field Service Representative I

Schneider Electric • Abilene, TX

14h • Onsite

About The Position

Schneider Electric is hiring a Field Service Representative for its U.S. Services business, focused on equipment supporting power distribution and critical power infrastructure. The role involves assembling, starting up, diagnosing, repairing, modifying, and performing preventive maintenance on Schneider Electric and third-party equipment in varied customer-site environments. The position is site-based, with most work performed at customer sites, occasional nonstandard hours, a 40-hour weekly guarantee, and overtime. Regional travel and occasional countrywide travel, including overnight travel by vehicle or air, may be required.

The representative works with customers, electricians, sales partners, technical support, District Service teams, project managers, and other field technicians. Schneider Electric provides product and tool training, service vehicles, tools, uniforms, mobile devices, and laptops. During the first 180 days, employees receive eight weeks of in-person training at a training facility in Dallas, Texas, with expenses paid, followed by online training and local mentor-supported on-the-job training.

This is a full-time U.S.-based position with an expected annual pay range of USD 68,000–102,000, including base pay and short-term incentives. Individual compensation depends on factors such as performance, knowledge, job-related skills, experience, and relevant education or training.

Requirements

• Associate degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
• Ability to read blueprints and schematics.
• Thorough understanding of AC and DC power principles and related supply-circuit components.
• At least 2 years of field service repair and customer service experience with UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronic equipment.
• At least 2 years in field services or equivalent industry experience.
• English proficiency sufficient to communicate with customers and team members.
• Basic computer and systems skills, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.
• Good safety practices and ability to adhere to company safety procedures and policies, including lockout/tagout and completion of required safety training.
• Safe driving and vehicle-operation skills.
• Skill in using test and diagnostic equipment.
• Experience reading and interpreting schematics, drawings, and operation manuals.
• Ability to write service reports, correspondence, and procedures, present information effectively, and respond to customer questions.
• Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
• Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust.
• Ability to stand for extended periods and work in small, confined spaces.

Nice To Haves

• NFPA-70E or OSHA experience.
• Experience supporting UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or related electrical, electromechanical, or electronic equipment.

Responsibilities

• Perform pre-site work, equipment startup, repairs, preventive maintenance, and field modifications.
• Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
• Complete field service reports, expense reports, preventive maintenance documentation, and startup data sheets.
• Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
• Continue product learning and training in the field and classroom.
• Travel within the region for customer support and, when needed, travel nationally, including overnight travel by vehicle or air.
• Assist senior technicians and support project management during larger system startups.
• Collaborate with field service representatives and project managers on higher-complexity projects.
• Act on behalf of the District Service Manager to resolve operational issues as required.
• Follow company safety procedures and policies, identify workplace hazards, and report safety matters, incidents, and near misses.
• Write service reports, correspondence, and procedures; present information and respond to customer questions.

Benefits

• Medical insurance, including member reward points.
• Dental insurance.
• Vision insurance.
• Basic life insurance.
• Benefit Bucks.
• Flexible work arrangements.
• Paid family leaves.
• Well-being programs.
• 12 holidays per year.
• 15 days of paid time off per year.
• Military leave benefits.
• Competitive pay and short-term incentives.
• Company share ownership.
• 401(k) with company match.
• Performance discussions and global career opportunities.
• Access to the Schneider Career Hub and learning platforms such as Coursera.
• Volunteer leave and community programs through the Schneider Electric Foundation.
• Paid, expense-covered in-person training in Dallas, Texas.
• Service vehicle, tools, uniforms, mobile devices, and laptop for professional use.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree