Field Service Representative I - Secure Power

Schneider Electric•Waco, TX

2d•Onsite

About The Position

Schneider Electric’s Field Service Representatives support customers by assembling, starting up, diagnosing, repairing, modifying, and performing preventive maintenance on Schneider and third-party equipment. This site-based role is part of the U.S. Services business and focuses on equipment supporting power distribution and critical power infrastructure. Most work takes place at customer sites, with occasional nonstandard hours and a 40-hour work guarantee plus overtime. The representative works with customers, electricians, sales partners, technical support, District Service teams, managers, and other project personnel. Duties include maintaining service documentation, resolving equipment and operational issues, and continually learning through field and classroom training. Travel may be regional or nationwide and may involve overnight trips by vehicle or air. The position may also support senior technicians, larger start-ups, and complex projects. New hires receive eight weeks of in-person training at Schneider Electric’s training facility in Dallas, Texas, with expenses paid, followed by online and on-the-job training with a local mentor. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for professional use.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and AC/DC supply circuit components, including three-phase power.
Industrial and/or commercial electrical experience.
At least 2 years of field service repair and customer service involving UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years of Field Services experience or equivalent industry experience.
English proficiency to communicate with customers and team members.
Basic computer and systems skills, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.
Good safety practices and ability to comply with safety procedures and policies, including lockout/tagout and required safety training.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures, present information effectively, and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
Ability to work outdoors in heat, cold, rain, and dust.
Ability to stand for extended periods and work in small, confined spaces.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment start-up, repair, preventive maintenance, and field modifications.
Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance records, and start-up data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Continue learning about products through field and classroom training.
Travel regionally or nationwide to support customers, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system start-ups.
Collaborate with Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow safety procedures, identify hazards, and report safety matters, incidents, and near misses to management or a safety representative.