Systems Field Service Representative - Secure Power/Electronic

Schneider Electric•Fort Worth, TX

6d•Remote

About The Position

The Systems Field Service Representative works on Schneider Electric’s U.S. Services Power Services team, which provides original equipment manufacturing support for Square D electrical distribution equipment in critical facilities. This home-based role has a flexible work schedule and a 40-hour guarantee, with overtime. The representative collaborates with customers, sales representatives, colleagues, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in varied environments. Schneider Electric provides direct product and tool training, a service vehicle, tools, uniforms, mobile devices, and a laptop. The role includes servicing, installing, repairing, starting up, commissioning, testing, calibrating, adjusting, and replacing components on customer equipment across Schneider Electric’s product portfolio. Supported equipment may include electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, drives, power monitoring equipment, and protective relays. The representative documents site work in technical reports and provides product-service, training, application, and on-site audit support. Depending on the assignment, the representative may analyze complex equipment problems, use maintenance manuals and knowledge of systems and electronics to isolate faults, assist with design modifications and their implementation, and develop and deliver training for customers and service representatives. Travel may be required for training and to support job-site needs in other areas. During the first 90 days, new hires attend two weeks of in-person training at Schneider Electric’s training facility in Dallas, Texas, with expenses paid. Online training and on-the-job training with a local mentor follow.

Requirements

Vocational education, military training, or transferable experience in electronics, electrical theory, or a similar discipline.
Five to seven or more years of relevant mechanical, electrical, and/or power distribution service experience, with technical proficiency in electronic and electrical component theory.
Experience writing reports and presenting information and responses to managers, clients, and customers.
Ability to calculate figures and amounts, including proportions, percentages, area, circumference, and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Experience testing, maintaining, and/or upgrading some or all of the following: low- or medium-voltage switchgear, transformers, relay protection systems, and control systems.
Ability to interpret blueprints and service documents, including electrical drawings.
Ability to move service equipment weighing up to 50 pounds.

Nice To Haves

NETA or NICET testing certifications.

Responsibilities

Service, install, inspect, troubleshoot, repair, and maintain customer equipment.
Perform warranty work and startup service, including startup and commissioning across the Schneider Electric product portfolio.
Test, calibrate, check, correct, adjust, and replace components on customer products.
Construct and test circuits and equipment using computers, workstations, circuit diagrams, and test instruments or equipment.
Provide technical support for product service, product training, and applications, including on-site audits.
Support Schneider Electric equipment such as electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, drives, power monitoring equipment, and protective relays.
Document required site information in technical reports.
Analyze complex equipment and machinery problems; consult maintenance manuals and use systems and electronics knowledge to isolate and correct faults.
Assist in developing and implementing design modifications and provide installation support for modifications.
Develop and implement training courseware and provide training to customers and other service representatives.
Travel for training and to support job-site requirements in other areas.

Benefits

Flexible work arrangements
Paid family leaves
401(k) with company match
Well-being programs
Holidays and paid time off
Military leave benefits
Medical insurance, including member reward points
Dental insurance
Vision insurance
Basic life insurance
Benefit Bucks
12 holidays per year
15 days of paid time off per year
Company share ownership
Learning platforms, including Coursera
Volunteer leave
Two weeks of in-person training in Dallas with expenses paid
Service vehicle, tools, uniforms, mobile devices, and laptop for professional use