Field Service Representative - Secure Power/Electronic

Schneider Electric•Fort Worth, TX

6d•Onsite

About The Position

The Field Service Representative works within Schneider Electric’s U.S. Services business, servicing equipment that supports power distribution and critical power infrastructure. The position involves assembly, startup, diagnostics, repair, preventive maintenance, and field modification of Company and third-party equipment, usually at customer sites. It is site-based with occasional nonstandard hours and a 40-hour guarantee plus overtime. Regional and nationwide travel, including overnight travel by vehicle or air, may be required. Schneider Electric provides direct product training and training on the digital and physical tools used in the role, along with a service vehicle, tools, uniforms, mobile devices, and laptops. During the first 180 days, the employee attends eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid. Online training and mentoring with a local-area mentor continue after training visits. The role requires customer-focused troubleshooting and coordination with customers, electricians, sales partners, technical support, District Service teams, managers, and project managers. The representative also completes service and expense reports and related technical documentation. Work may involve strenuous physical tasks, outdoor conditions, extended standing, and small confined spaces.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and AC and DC supply circuit components.
At least 2 years of field service repair and customer service experience with UPS systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
Ability to identify hazards in the work area and report safety matters, incidents, and near misses to management or a safety representative.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust.
Ability to stand for extended periods, including while working in small confined spaces.
English proficiency sufficient to communicate with customers and team members.
Proficiency in basic computer skills and systems, including Microsoft Office applications such as Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site activities, equipment startup, repair, preventive maintenance, and field modifications.
Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
Work with a Manager and/or Regional Service Director to resolve complex escalated issues.
Participate in continuous product learning and training in the field and classroom.
Travel regionally or nationwide to support customers, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system startups.
Collaborate with Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow company safety procedures, identify workplace hazards, and report safety matters, incidents, and near misses.
Use test and diagnostic equipment and company digital tools to perform service work.
Communicate with customers and team members and respond to customer questions.