Sr. Field Service Representative - Secure Power/Electronic

Schneider Electric•Fort Worth, TX

6d•Onsite

About The Position

The Senior Field Service Representative works in Schneider Electric’s U.S. Services business, servicing equipment that supports power distribution and critical power infrastructure. This site-based role involves work primarily at customer sites and includes a 40-hour guarantee plus overtime, occasional nonstandard hours, and travel within the region or nationwide, including overnight trips by vehicle or air. The representative performs assembly, startup, diagnostics, repairs, preventive maintenance, and field modifications on company- and third-party-manufactured equipment in varied environments. Schneider Electric provides direct product training and instruction on the digital and physical tools used in the role, along with a service vehicle, tools, uniforms, mobile devices, and a laptop. During the first 180 days, employees attend eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid. Online training, a local mentor, and on-the-job training continue after training visits. The role may also involve assisting senior technicians, supporting project management on larger or more complex system startups, collaborating with larger field service teams, and acting for the District Service Manager to resolve operational issues as needed.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and AC and DC supply circuit components.
3–5+ years of field service repair and customer service involving UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
3–5+ years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust.
Ability to stand for extended periods, including while working in small confined spaces.
English proficiency to communicate with customers and team members.
Basic computer and systems proficiency, including Microsoft Office applications such as Outlook, Teams, Word, and Excel, and ability to navigate company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment startup, repairs, preventive maintenance, and field modifications.
Troubleshoot and solve problems in collaboration with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Continue product learning and training in the field and classroom.
Travel for local, regional, or nationwide customer support, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system startups.
Work with other Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow company safety procedures, identify workplace hazards, and report safety matters, incidents, and near misses.