Field Service Representative - Secure Power/Electronic
About The Position
Schneider Electric’s Field Service Representative works within its U.S. Services business, servicing equipment that supports power distribution and critical power infrastructure. The role involves assembly, startup, diagnostics, repair, preventive maintenance, and field modification of Schneider Electric and third-party equipment in varied customer environments. It is site-based, with most work performed at customer sites, occasional nonstandard hours, and a 40-hour guarantee plus overtime. The representative collaborates with customers, electricians, sales partners, technical support, District Service teams, managers, and other technicians to troubleshoot and resolve service issues. The role includes completing field service and expense reports, preventive-maintenance records, and startup data sheets; handling complex escalations with management; and continuing product and tool training. Regional travel is expected, potentially including nationwide travel and overnight trips by vehicle or air. The representative may also assist senior technicians, support larger system startups and complex projects, and act for the District Service Manager on operational issues as needed. Schneider Electric provides product and tool training, service vehicles, tools, uniforms, mobile devices, and laptops. During the first 180 days, the employee completes eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid, followed by online training and mentorship with a local-area colleague.
Requirements
- Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
- Ability to read blueprints and schematics.
- Thorough understanding of AC and DC power principles and related supply-circuit components.
- At least 2 years of field-service repair and customer-service experience with UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
- At least 2 years in Field Services or equivalent industry experience.
- Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
- Safe driving and vehicle-operation skills.
- Skill using test and diagnostic equipment.
- Experience reading and interpreting schematics, drawings, and operation manuals.
- Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
- English proficiency for communication with customers and team members.
- Basic computer skills, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.
- Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
- Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust; stand for extended periods; and work in small confined spaces.
Nice To Haves
- NFPA-70E or OSHA experience.
Responsibilities
- Perform pre-site work, equipment startup, repair, preventive maintenance, and field modifications.
- Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
- Complete field service reports, expense reports, preventive-maintenance records, and startup data sheets.
- Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
- Continue product learning and training in the field and classroom.
- Travel regionally to support customers, with possible nationwide and overnight travel by vehicle or air.
- Assist senior technicians and support Project Management on larger system startups.
- Collaborate with Field Service Representatives and Project Managers on higher-complexity projects.
- Act on behalf of the District Service Manager to resolve operational issues when required.
- Follow company safety procedures and programs, identify work-area hazards, and report safety matters, incidents, and near misses.
Benefits
- Flexible work arrangements
- Paid family leaves
- 401(k) with company match
- Well-being programs
- Holidays and paid time off
- Military leave benefits
- Medical insurance with member reward points
- Dental insurance
- Vision insurance
- Basic life insurance
- Benefit Bucks
- 12 holidays per year
- 15 days of paid time off per year
- Company share ownership
- Volunteer leave
- Learning and development resources, including Coursera and the Schneider Career Hub
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
