Field Service Representative - Secure Power/Electronic

Schneider Electric•Charlotte, NC

8d•Onsite

About The Position

Schneider Electric is hiring a Field Service Representative in its U.S. Services business to service equipment supporting power distribution and critical power infrastructure. The role involves assembly, startup, diagnostics, repair, preventive maintenance, and field modifications on Schneider Electric and third-party equipment, primarily at customer sites. It is site-based, includes occasional nonstandard hours, and guarantees 40 hours per week, with overtime. Regional travel and, at times, countrywide travel—including overnight travel by vehicle or air—may be required. Schneider Electric provides product and tool training, service vehicles, tools, uniforms, mobile devices, and laptops. During the first 180 days, the employee will attend eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid. Online training and mentorship with a local area mentor continue after training visits. The position requires frequent physical activity, including bending, stooping, and lifting or carrying items up to 40 pounds. Work may involve extended periods standing, small confined spaces, and outdoor work in conditions such as heat, cold, rain, and dust. The posted U.S. pay range is $68,000–$102,000 per year, including base pay and short-term incentives.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and AC/DC supply circuit components.
At least 2 years of field service repair and customer service involving UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years of Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
Safe driving and vehicle operation skills.
Skill using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operating manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying up to 40 pounds; stand for extended periods; work in small confined spaces; and work outdoors in heat, cold, rain, and dust.
English proficiency sufficient to communicate with customers and team members.
Basic computer skills, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment startup, repairs, preventive maintenance, and field modifications.
Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Participate in ongoing product learning and training in the field and classroom.
Travel regionally and, when needed, countrywide to support customers, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management with larger system startups.
Collaborate with Field Service Representatives and Project Managers on higher-complexity projects.
Resolve operational issues on behalf of the District Service Manager when required.
Follow company safety procedures, identify workplace hazards, and report safety matters, incidents, and near misses.