Field Service Representative

Eaton Corporation • Wenatchee, WA

2d • $82,000 - $121,000

About The Position

Eaton’s ES AMER ESS division is seeking a Field Service Representative to work on assigned electrical equipment projects and deliver technical solutions to customers. The role involves complex engineering assignments that may include equipment or product design, materials testing, process studies, or research investigations. The representative generates timely, accurate service reports on work, product performance, and warranties.

The position requires proficiency in test equipment operation, troubleshooting techniques, protective relays, power quality measurements, disaster recovery, rotating machinery, and protection and control design. The employee must comply with Eaton safety programs, including applicable Qualified Electrical Worker requirements, and may be subject to customer-required screenings. Work hours can vary, including nights and weekends, and travel may be required within the district, state, region, or country according to customer needs. The role requires driving an Eaton vehicle and may require DOT non-CDL qualification.

The job is based in the Tukwila or Wenatchee, Washington area; candidates within a 50-mile radius are considered, with an exception for active-duty military service members. Relocation is not offered. Eaton does not provide employment immigration sponsorship or support for this position.

Requirements

• High school diploma or GED equivalent or higher, and at least 2 years of electrical or mechanical industry experience; alternatively, completion of an accredited trade school and/or program plus at least 5 years of experience evaluating and servicing electrical distribution or control systems.
• Current, unrestricted driver’s license and satisfactory Motor Vehicle Record.
• Ability to work variable hours, including nights and weekends, and travel as customer requirements dictate.
• Ability to obtain and maintain a valid TWIC card.
• Ability to understand three-phase power systems and low-, medium-, and high-voltage power distribution equipment, and to practice electrical safety measures.
• Proficiency with hand and power tools for equipment assembly and strong computer skills.
• Strong problem-solving and logical-thinking skills; ability to work under time constraints and in stressful situations, explain technical problems and solutions, and collaborate effectively.
• Ability to perform physically demanding tasks, including standing, walking, stooping, squatting, kneeling, reaching, climbing, and handling, carrying, pushing, and pulling loads; frequently handle up to 50 pounds and occasionally handle more than 50 pounds with assistance.
• Ability to drive extended distances and work in extreme weather or temperatures, poorly lit or ventilated areas, dusty environments, and high-noise conditions.
• Submit to periodic customer-required background and drug screenings.
• No employment immigration sponsorship or support is available for this position.

Nice To Haves

• Bachelor’s degree in Engineering from an accredited institution.
• At least 1 year of field service experience evaluating and servicing electrical distribution or control systems.
• Electrical or General Contractor’s License.
• Professional Engineering License.
• Experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Experience with power quality measurements, troubleshooting, analysis, and protective relays.
• NICET or NETA certification.

Responsibilities

• Work on assigned projects involving electrical equipment.
• Deliver technical solutions to customers.
• Perform complex engineering assignments, potentially involving equipment or product design, materials testing, process studies, or research investigations.
• Operate test equipment and apply troubleshooting techniques, including work with protective relays, power quality measurements, disaster recovery, rotating machinery, and protection and control design.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Complete and maintain compliance with Eaton’s safety program and applicable Qualified Electrical Worker requirements and recertifications.
• Travel and work variable hours, including nights and weekends, based on customer requirements.
• Drive an Eaton vehicle and, if required, obtain and maintain DOT non-CDL qualification.
• Collaborate with the team to meet project deadlines and explain technical problems and solutions.

Benefits

• Guaranteed 40-hour base pay, with eligibility for overtime and travel premiums.
• Career growth, mentorship, and safety training.
• Company vehicle, toolkit, and phone.
• Tuition assistance for ongoing learning.
• Leads program with bonus pay.
• Opportunities across 32 service branches.
• Health and Welfare benefits, Retirement benefits, and programs providing paid and unpaid time away from work; availability may depend on eligibility factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED