Field Service Representative

Opus•Fullerton, CA

22h•Onsite

About The Position

The Field Service Representative serves as an electronic technician in Field Service Support, installing, repairing, maintaining, and calibrating equipment, instruments, and analytical systems used in the emission inspection program. The role receives general guidance from a supervisor or senior technician, who are available to provide advice and assistance. Work is reviewed for the adequacy of customer service, equipment maintenance, repair, and calibration. The representative manages a territory of approximately 100–200 customers, troubleshoots equipment and analyzes documents to identify causes of equipment and test-procedure malfunctions, and performs instrument and equipment maintenance, preventive maintenance, and calibration. The role also completes paperwork and reports, helps maintain accurate records and inventory, trains customers on the proper operation and maintenance of motor vehicle inspection equipment, and performs preventive maintenance on an assigned company vehicle. Significant travel is required. The position is based in Orange County, California, and provides a company vehicle and gas card. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with some overtime. Compensation is $25 per hour, with benefits including medical, dental, vision, and 401(k).

Requirements

Be at least 18 years of age.
Be a high school graduate.
Have one year of experience in electronic or electro-mechanical maintenance and repair.
Be familiar with test equipment, including oscilloscopes, frequency counters, and digital multimeters.
Have a current driver's license and a good driving record.
Be proficient with computers.
Be able to work outside normal operating hours and overtime, and in extreme hot and cold conditions.
Be able to stand, sit, stoop, bend, crawl, and crouch for prolonged periods.
Be able to use mechanical and electronic tools and equipment.
Be able to lift moderate to heavy items.
Be able to operate a motor vehicle.

Responsibilities

Install, repair, maintain, and calibrate equipment, instruments, and analytical systems used in the emission inspection program.
Manage a territory of approximately 100–200 customers.
Troubleshoot equipment and analyze documents to determine the causes of equipment malfunctions and problems with test procedures.
Perform maintenance and preventive maintenance on instruments and equipment.
Calibrate major instruments and gas instruments to specified tolerances.
Complete paperwork and reports and assist with records and other test documents.
Maintain the accuracy of assigned inventory.
Train customers in the proper operation and maintenance of motor vehicle inspection equipment.
Perform preventive maintenance on the assigned company vehicle.
Perform other duties as assigned.
Travel as required.