Field Service Representative
About The Position
Ecolab’s Nalco Water is seeking a Field Service Representative to provide hands-on service and technical support for water treatment and disinfection systems across downstream industries. The role works independently in the field, builds trusted customer relationships, and helps customers protect critical assets, improve operational performance, and meet sustainability goals. The position is based in Dothan, Alabama, with a territory covering a 30-mile radius and up to 25% overnight travel. The representative provides routine service support to Sales Representatives at strategic district accounts and helps execute agreed-upon customer system assurance plans. The role offers autonomy, team support, and access to industry-leading training and development programs.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in water treatment or an industrial/mechanical environment.
- Current and valid driver’s license with no restrictions.
- Ability to lift up to 50 pounds.
- Ability to work in hot, cold, noisy, or dirty environments and to stoop, kneel, crouch, reach, balance, walk, stand, and climb.
Nice To Haves
- Associate’s degree or trade school certification.
- Demonstrated mechanical aptitude.
- Experience in the water treatment or specialty chemical industry.
- Familiarity with boilers, cooling towers, and wastewater treatment systems.
- Proficiency with Microsoft Office Suite.
Responsibilities
- Deliver expert service and support for cooling tower cleaning and water disinfection.
- Provide technical support and escalate complex challenges as needed.
- Build strong relationships with customers and promote best practices.
- Ensure compliance with safety policies and procedures.
- Perform required chemistry tests, log and report data, and maintain product inventories at customer accounts.
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance plans.
- Identify and resolve customer pain points, escalating issues as required.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Matching 401(k).
- Company-paid pension.
- Stock purchase plan.
- Paid parental leave.
- Select discounted childcare resources.
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
