Field Service Representative

Do it Best•Santa Rosa, CA

13d•Hybrid

About The Position

The Field Services Representative is accountable for enhancing growth for True Value's key growth partners. Cultivates key store, field, and corporate contacts within accounts to create strong business relationships. Responsible for account profitability and growth with a concentration on handled purchases. In conjunction with the Strategic Account Manager, they effectively develop and implement business growth strategies and plans, while developing options and solutions that are unique to each business and help to drive business performance and growth.

Requirements

High School Diploma or equivalent work experience.
1-3 years of experience, preferably in Communication, Marketing, Merchandising, Sales, Retail and/or Wholesale
Intermediate knowledge of MS Office (Word, Excel, and PowerPoint)

Responsibilities

Serves as the principal liaison between the customer’s store/field management team and True Value to build and enhance our business relationship.
Recognizes and rapidly responds to customer needs and competitor activities.
Resolves problems, expedites solutions, and communicates relevant information as it pertains to Logistics, IT, Merchandising and Retail Operations.
Works with the Strategic Account Manager and customer's store/field team to develop business strategies to improve profitability for the customer and True Value.
Identifies and converts sales opportunities from other suppliers (SOW).
Works closely with the Strategic Account Manager to identify and offer assortments, specials and other buy opportunities focused on specific customer needs.
Understands market trends, assists Strategic Account Manager in developing effective presentations.
Leads and participates in retail implementation store projects as the timeline dictates, including development of onsite project implementation plan.
Assists retailers in placing additional fixture orders as required, schedule OSO deliveries, direct merchandise placement ensuring planogram integrity, provide on-site direction on POP installation.
As assigned by Strategic Account Manager, coordinates and participates in customer’s events including grand openings, special events and vendor shows.