Field Technical Service Representative (Automotive Coatings)

Nippon Paint Automotive Americas, Inc.•Greeneville, TN

7d•Onsite

About The Position

The Field Technical Service Representative supports automotive coatings operations at a customer site in Greeneville, Tennessee. The role is responsible for monitoring line performance and incoming quality, tracking color and appearance trends, providing technical troubleshooting and product adjustments, managing documented inventory, supporting line trials and new-model color programs, and assisting with customer complaints. The representative coordinates regularly with the customer, NPAA facilities, technical service staff, account managers, and sales representatives to address projects, production requirements, and account performance.

Requirements

Bachelor of Science degree or at least 2 years of customer-based technical experience in automotive paints.
Computer and software skills.
Communication skills, including report writing and data interpretation.
Organizational skills, including data collection and graphing.
Interpersonal skills.
Strong customer focus and relationship-building skills.
Problem-solving skills.
Ability to work with two-component coatings and isocyanates.
Time-management skills.
Ability to wear a respirator and all necessary personal protective equipment, including being clean-shaven for respirator use.

Responsibilities

Coordinate and communicate day-to-day operations and projects with customers and the appropriate Cleveland facility, using action registers and regular technical project meetings.
Monitor and track NPAA on-line performance and incoming quality against color and appearance criteria.
Track and communicate inventory levels with the FTS Specialist, Technical Account Manager, and Sales representatives to support stock management.
Implement and track value-added activities at the customer site that improve production processes and address production issues.
Prepare reports, data, presentations, and documentation on account projects and issues in a timely and effective manner.
Contribute to development of customer application line correlations and assist the Lansing group with formula optimization.
Monitor customer production runs and determine customer performance requirements within the account.
Assist the FTS Specialist, Technical Account Manager, and Sales representatives with RGA issues as needed.
Coordinate and execute customer technical service needs, including product adjustments for line requirements such as color, flow, and appearance; adjust solvents, pigment dispersions, and additives for processing and color quality, working with customers to assess and complete adjustments for production batches on site as needed.
Perform quality-control tests on NPAA materials on site regularly or as required by the customer.
Recommend process and/or robot program changes to improve product performance.
Document customer line processes to identify root causes and preventive actions for problems and improvements.
Coordinate sample submissions and production trials.
Participate in facility continuous-improvement programs.
Complete reports to track NPAA account performance, including action registers, quality and color trend reports, and monthly reports; facilitate internal action-register and project-review meetings.