Remote --- Automotive Technical Service Representative

Teleperformance • Concordia, IN

7d • $16 - $17 • Remote

About The Position

As an Automotive Technical Service Representative, you serve as a primary point of contact for clients, managing inbound and outbound communications and resolving customer inquiries using web-based tools. The role provides first-level technical assistance and customer support in a fast-paced, customer-facing environment. Work is remote, and applicants must reside in one of the states listed in the job posting. A dedicated workspace and qualifying wired internet connection are required.

Requirements

• High school diploma or equivalent.
• At least 6 months of technical and customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Strong computer skills, including system navigation, accurate data entry, and typing proficiency.
• Ability to follow established procedures and maintain a customer-service focus.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to adapt to feedback, changing policies, and a structured schedule with a variety of shifts.
• Ability to analyze customer issues quickly and make thoughtful, informed decisions.
• Proactive, solution-oriented approach focused on a positive customer experience.
• Dedicated workspace near the router to support a hardwired Ethernet connection.
• Internet speed of at least 25 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; proof of internet speed is required.
• Internet connection must not be satellite, mobile data/hotspot, peer-to-peer (P2P), or VPN.
• Applicants must reside in AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.

Nice To Haves

• Customer service and technical experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers by phone, email, chat, and/or social media to resolve questions or concerns.
• Provide front-line, first-level technical assistance to consumers.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and assist with issue resolution for client services and device-specific issues, including Wi-Fi and internet connectivity.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Programs and health and personal time off (HPT), as well as leave programs, subject to eligibility.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible Spending Account (FSA) plans.
• Retailer discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED