Remote --- Automotive Customer Service Representative

Teleperformance•Concordia, IN

9d•$16 - $17•Remote

About The Position

As an Automotive Customer Service Representative, you will serve as a primary point of contact for clients, managing inbound and outbound communications using web-based tools to resolve inquiries and provide a positive customer experience. The role involves assisting customers through phone, email, chat, and/or social media, and may include processing payments, managing a caseload, and upselling when required. This is a remote role restricted to residents of the listed states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, and WY. The role requires a dedicated workspace near the router for a hardwired Ethernet connection. Internet service must provide at least 25 Mbps download and 10 Mbps upload, with ISP latency under 50 ms. Satellite, mobile data or hotspots, P2P, and VPN connections are not permitted, and proof of internet speed is required.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Must be at least 18 years old.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Dedicated workspace near the router to support a hardwired Ethernet connection.
Internet speed of at least 25 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; proof of speed is required.
Internet connection cannot be satellite, mobile data or hotspot, P2P, or VPN.
Ability to follow established procedures and work within a structured schedule that includes a variety of shifts.
Strong communication, listening, analytical, organizational, problem-solving, and critical-thinking skills.
Ability to collaborate with team members, supervisors, and support departments.
Ability to prioritize tasks and work under pressure while remaining focused.
Proactive, solution-oriented approach to creating a positive customer experience.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
Calmly attempt to resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Handle a caseload if required.
Respond to requests for assistance and/or process payments.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell if required.
Find innovative ways to respond to customer questions, issues, and concerns.