Automotive Customer Service Representative - Remote - TP90747

VetJobs

8d • $16 - $17 • Remote

About The Position

The Automotive Customer Service Representative responds to customer questions, issues, and concerns through phone, email, chat, and/or social media. The role focuses on resolving and de-escalating issues, escalating interactions when appropriate, responding to assistance requests and possible payment processing, tracking call information for audits and reporting, and providing feedback on call issues. Upselling and handling a caseload may be required. This is a remote role open only to people located in the states listed in the posting. Work from home requires a dedicated workspace near the router for a hardwired Ethernet connection, internet speeds of at least 25 Mbps download and 10 Mbps upload, ISP latency under 50 ms, and proof of internet speed. Satellite, mobile hotspot, P2P, and VPN connections are not accepted.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to follow established procedures and maintain a customer-service-driven approach.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to adapt to feedback and changing policies, and to work within a structured schedule that includes a variety of shifts.
• Critical thinking and a proactive, solution-oriented approach.
• For remote work: a dedicated workspace near the router supporting a hardwired Ethernet connection; minimum internet speed of 25 Mbps download and 10 Mbps upload; ISP latency under 50 ms; proof of internet speed; internet cannot be satellite, mobile data/hotspot, P2P, or VPN.
• Must be located in one of the states listed in the posting.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Handle a caseload if required.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Paid training.
• Competitive wages.
• Medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Employee wellness and engagement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED