Automotive Customer Service Representative - Remote - $16/Hr TP90747

Military Spouse Corporate Career Network

6d • Remote

About The Position

As a Customer Service Representative, you will respond to customers’ questions, issues, and concerns through phone, email, chat, and/or social media. You will work to resolve or de-escalate issues, escalate interactions when appropriate, handle a caseload if required, and respond to assistance requests or process payments when needed. The role also involves tracking call information for auditing and reporting, providing feedback about call issues, and upselling if required.

This is a work-from-home position. Employees must have a dedicated workspace near their router for a hardwired Ethernet connection, with internet speeds of at least 25 Mbps download and 10 Mbps upload and ISP latency under 50 ms. Satellite, mobile-data hotspots, peer-to-peer, and VPN connections are not permitted, and proof of internet speed is required. Employment is limited to people located in the states listed in the posting.

The posting describes a collaborative, engaging environment and says the role offers opportunities to grow. Pay is listed as $16–17 per hour.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• A dedicated workspace near the router for a hardwired Ethernet connection.
• Internet speed of at least 25 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; proof of internet speed is required.
• Internet connection cannot be satellite, mobile data/hotspot, peer-to-peer, or VPN.
• Must be located in one of the eligible states listed in the posting.
• Ability to work within a structured schedule that includes a variety of shifts.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Respond to customers through phone, email, chat, and/or social media.
• Resolve and de-escalate customer issues, escalating interactions when appropriate.
• Handle a caseload if required.
• Respond to requests for assistance and/or process payments.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Paid training
• Competitive wages
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED