Remote --- Automotive Sales & Service Representative

Teleperformance • Concordia, IN

8d • Remote

About The Position

As an Automotive Sales & Service Representative, you will serve as a primary point of contact for clients, handling inbound and outbound communications and using web-based tools to resolve inquiries and provide a positive customer experience. You will present and promote products, services, membership benefits, plans, and coverage options; identify retention, upselling, and cross-selling opportunities; and process sales transactions, service enrollments, and payment arrangements. The position requires meeting sales and customer satisfaction goals while addressing questions and concerns professionally. The role is remote and limited to residents of the states listed in the posting. Applicants must meet the stated work-from-home internet and workspace requirements.

Requirements

• High school diploma or equivalent.
• At least 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment.
• Ability to meet or exceed sales, conversion, or performance goals.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Strong communication, persuasion, negotiation, and relationship-building skills.
• Excellent active listening and ability to uncover customer needs and recommend appropriate solutions.
• Ability to influence customer decisions and retain business through relationship-building and problem-solving.
• Comfort navigating multiple software applications, systems, and sales tools simultaneously.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong organizational, problem-solving, communication, listening, analytical, and critical-thinking skills; ability to prioritize tasks and work under pressure.
• Proactive, solution-oriented approach and willingness to accept feedback, adapt to evolving policies, and work within a structured schedule with a variety of shifts.
• For remote work: dedicated workspace near the router for a hardwired Ethernet connection; internet speed of at least 25 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; internet service cannot be satellite, mobile data/hotspot, P2P, or VPN; proof of internet speed is required.
• Must reside in one of the listed eligible states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.

Nice To Haves

• Customer service and sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer interactions professionally, building rapport and identifying customer needs through discovery techniques.
• Present and promote products, services, and membership benefits, tailoring recommendations to customers’ situations.
• Educate members about membership benefits, services, plans, coverage options, features, and value-added services to identify retention opportunities.
• Apply consultative retention strategies to preserve memberships and strengthen customer loyalty.
• Attempt to resolve and de-escalate customer issues; escalate interactions when appropriate.
• Track call-related information for auditing and reporting.
• Participate in coaching sessions, sales training, team meetings, potential client calls, and continuous improvement initiatives.
• Meet or exceed sales goals, conversion targets, revenue objectives, and customer satisfaction metrics.
• Identify upselling and cross-selling opportunities; upsell on every call as required.
• Process sales transactions, service enrollments, and payment arrangements accurately.
• Address customer questions, objections, and concerns confidently with clear, persuasive offers and rebuttals when appropriate.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Programs, health and personal time off (HPT), and eligible leave programs.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED