Field Technical Representative

Amrize

9d • Remote

About The Position

The Field Technical Representative (FTR) is a field-based role on Amrize Building Envelope’s Warranty/Technical Services team. The position is fully remote, with a company truck and home office, and the candidate must live in Georgia within the territory. The FTR reports to the Regional Technical Manager for the respective area and serves as a customer-facing representative of the company. Responsibilities include training licensed roofing contractors in the proper application of Elevate, GenFlex, and Gaco products; conducting technical inspections of commercial roofing applications for no-dollar-limit warranty coverage; investigating warranty claims; and providing on-site technical construction assistance to architects, designers, and installers.

The FTR educates customers, sales representatives, and teammates on product specifications; evaluates installation deviations and determines acceptance within their authority; and provides feedback on company literature, specifications, construction details, and assemblies. The role requires developing customer relationships, investigating and troubleshooting installation and product quality issues, documenting business needs, managing customer expectations, organizing projects and timelines, and prioritizing work. The representative must follow company policies and governmental safety regulations and promote health, safety, and environmental policies. Overnight travel by air or car is required 20%–30% of the time, and flexible hours with minimal notice may be necessary.

Requirements

• One of the following: a bachelor’s degree in Construction Management or Architecture; at least 8 years of active duty in a construction-trade military occupational specialty, verified by DD214; or a high school diploma and at least 10 years of construction experience as a Commercial Roofing Foreman or Superintendent, or as a technical representative for a commercial roofing manufacturer.
• Strong technical expertise in most of the listed roofing and building-envelope systems, with an aptitude to learn the others: EPDM, TPO, PVC, SBS, APP, BUR, standing-seam roofs, cavity wall assemblies, silicone and acrylic roof coatings, P.U.F. roofing, wall foam, and built-in-place or modular garden roofing systems.
• Personable and professional, with a high level of integrity.
• Strong customer-service focus.
• Strong verbal and written communication skills.
• Ability to think outside the box.
• Good organizational and time-management skills.
• Ability to travel overnight 20%–30% of the time by air or car.
• Ability to work flexible hours with minimal notification when necessary.
• Current driver’s license.
• Claims-adjusting experience.
• Adherence to safety protocols and proper use of Amrize-approved PPE, including respirators where required.
• Employees required to wear respirators must be clean-shaven where the respirator seal meets the face to pass qualitative and quantitative fit testing.

Responsibilities

• Educate customers, sales representatives, and teammates on applying Elevate, GenFlex, and Gaco products according to product specifications.
• Inspect commercial roofing applications for no-dollar-limit warranty coverage.
• Investigate warranty claims and provide on-site technical construction assistance to architects, designers, and installers.
• Review technical installation deviations and make acceptance determinations within the assigned authority based on project, system, warranty, and site-specific requirements.
• Provide feedback on company literature, specifications, construction details, and assemblies to ensure accurate customer information.
• Develop strong customer relationships and inspire customer confidence.
• Work with internal and external customers to understand and document complex business needs and troubleshoot issues.
• Define and document projects, set timelines, align resources, and execute work to meet deadlines.
• Investigate and troubleshoot roofing installation and product quality issues to determine root causes and appropriate resolutions.
• Proactively manage customer expectations throughout investigations and troubleshooting.
• Prioritize work and identify opportunities for improvement.
• Follow corporate and division policies and applicable governmental safety regulations.
• Communicate, improve, and adhere to health, safety, and environmental policies; promote a culture of safety.
• Travel overnight 20%–30% of the time by air or car and work flexible hours with minimal notice when necessary.
• Use required approved personal protective equipment and comply with respirator fit-test requirements.

Benefits

• Competitive salary
• 401(k) pre-tax and/or Roth after-tax retirement savings
• Medical insurance
• Dental insurance
• Disability insurance
• Life insurance
• Holistic health and well-being programs
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other voluntary benefits and discounts
• Paid time off
• Paid holidays
• Paid parental leave, including maternity and paternity leave
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level