Field Representative II, Technical Offsite

Ricoh Americas Holdings•Boulder, CO

22h

About The Position

The Field Representative II performs technical and operational work for high-end equipment (segment 5+). Depending on business needs, duties may include operating presses and copiers; bindery and fulfillment work; quality control and final checks; pickup and delivery; facility maintenance; and mailroom duties. This is an allocated position that exists only when business needs warrant it and requires approval by the Regional Director, MS Operations. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site's personnel configuration. The role supports copy and mail center services, conference rooms and AV management, convenience copier fleet management, and other support services. It involves producing accurate, timely, quality work; operating and maintaining equipment; troubleshooting hardware and software; and performing diagnostics, installations, removals, retrofits, repairs, and component replacements on a core set of highly complex office products. The representative completes technical training on new equipment as assigned and performs other duties as assigned.

Requirements

High school diploma or equivalent.
At least 3 years of related experience.
Excellent customer service skills.
Good organizational skills and ability to prioritize.
Ability to use, calibrate, and troubleshoot office and complex technical equipment.

Nice To Haves

5 years of related experience is preferred.

Responsibilities

Follow Ricoh Service Excellence performance requirements.
Perform copy and mail center services, conference room and AV management, convenience copier fleet management, and other support services as assigned.
Prepare, inspect, compile, and assemble projects accurately and on time to achieve customer satisfaction.
Meet deadlines while maintaining a quick, steady pace and quality, error-free work.
Meet facility standards for time-productivity statistics.
Maintain required reporting tools.
Calibrate equipment to match originals for color and quality.
Transfer files electronically from the network to color equipment.
Operate duplication equipment to produce error-free work.
Maximize print performance by performing at least two functions simultaneously on print equipment when workflow permits.
Troubleshoot equipment hardware and software issues.
Correct simple machine problems, such as clearing jams, refilling toner, and replacing machine oil; understand machine codes to report equipment failures.
Maintain a professional appearance in accordance with company standards and keep the work area clean and organized.
Maintain and order equipment-parts inventory in accordance with company guidelines and processes.
Report punctually, work scheduled hours, and work required overtime to meet attendance standards.
Organize jobs by validating job names and numbers, reading Job Request Form instructions, and organizing supplies.
Perform servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
Demonstrate the digital competencies required for assigned products and level assignments.
Troubleshoot and repair equipment or replace components as necessary.
Complete technical training on new equipment as assigned.
Perform other duties as assigned.