Field Representative II, Technical Offsite

Ricoh•Boulder, CO

1d•$18 - $20

About The Position

The Field Representative II performs technical and operational services for high-end equipment, including activities such as press or copier operation, bindery, fulfillment, quality control, final checks, pickup and delivery, facility maintenance, and mailroom duties. The position is allocated only when business needs warrant it and requires approval by the Regional Director of MS Operations. Reporting is to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site's personnel configuration. The role supports copy and mail center services, conference rooms and audiovisual management, convenience copier fleets, and other support services. It also performs servicing and repairs on a core set of highly complex office products, including diagnostics, installation, removal, retrofits, troubleshooting, and component replacement. The representative is expected to complete assigned technical training and maintain professional, organized work practices while meeting customer, quality, productivity, and attendance standards.

Requirements

High school diploma or equivalent.
At least 3 years of related experience.
Excellent customer service skills.
Good organizational skills and ability to prioritize.
Ability to use, calibrate, and troubleshoot office and complex technical equipment.
Ability to interpret, comprehend, and apply complex material, data, and instructions.
Ability to prepare, provide, and convey diversified information.
Ability to walk, stand, bend, reach, and lift or carry objects weighing up to 50 pounds.
Moderate dexterity, including use of a calculator, keyboard, and hand tools, and eye-hand coordination.
Ability to work scheduled hours and required overtime.

Nice To Haves

5 years of related experience is preferred.

Responsibilities

Follow Ricoh Service Excellence performance requirements.
Provide assigned copy and mail center services, conference room and AV management, convenience copier fleet management, and other support services.
Prepare, inspect, compile, and assemble projects accurately and on time to achieve customer satisfaction.
Meet deadlines while maintaining a quick, steady pace and error-free quality.
Meet facility standards for time productivity and maintain required reporting tools.
Calibrate equipment to match originals for color and quality.
Transfer files electronically from the network to color equipment.
Operate duplication equipment to produce error-free work.
Perform at least two functions simultaneously on print equipment when workflow permits.
Troubleshoot hardware and software issues with equipment.
Correct simple machine problems, such as clearing jams, refilling toner, and replacing machine oil; understand machine codes for reporting equipment failures.
Maintain professional attire and a clean, organized work area.
Maintain and order equipment-parts inventory according to company guidelines and processes.
Meet attendance standards, including punctuality, scheduled hours, and required overtime.
Organize jobs by validating job names and numbers, reviewing Job Request Form instructions, and organizing supplies.
Perform servicing and repair procedures, including diagnostics, installation, removal, and retrofits on highly complex office products.
Demonstrate digital competencies associated with assigned products and level assignments.
Troubleshoot and repair equipment or replace components as necessary.
Complete technical training on new equipment as assigned.
Perform other duties as assigned.