Field Technical Support Representative III
HP•All Cities, MN
•Remote
About The Position
The Field Technical Support Representative III provides remote and customer-facing support for hardware, software, operating systems, and related technologies. The role involves troubleshooting technical issues, assisting end users, coordinating escalations, and maintaining a high level of customer satisfaction. The position is remote and has a stated duration of 24 months.
Requirements
- 1–4 years of technical support experience.
- Experience supporting Windows or other operating systems.
- Basic networking and troubleshooting knowledge.
- Strong problem-solving and communication skills.
- Ability to work independently and in a team environment.
Nice To Haves
- Experience in desktop, field, or technical support roles.
Responsibilities
- Provide technical support for hardware, software, and operating system issues.
- Investigate and resolve customer-reported problems.
- Deliver remote troubleshooting and issue resolution.
- Escalate complex incidents when necessary.
- Support system maintenance and service activities.
- Document troubleshooting steps and resolutions.
- Work closely with internal teams and service partners.
- Monitor recurring issues and identify improvement opportunities.
- Maintain excellent customer service standards.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
