Field Technical Support Consultant III
HP•Rochester, NY
•Onsite
About The Position
The Field Technical Support Consultant III provides onsite technical support for PCs, laptops, workstations, printers, and related hardware. The role performs diagnostics, break-fix repairs, installations, and troubleshooting while delivering customer service. The position is a 24-month contract based in Rochester, NY.
Requirements
- Experience supporting PC, laptop, workstation, or printer hardware.
- Strong troubleshooting and break-fix repair skills.
- Familiarity with Windows environments and basic networking concepts.
- Excellent customer-facing communication skills.
- Ability to work independently in a fast-paced environment.
- Comfortable lifting equipment and traveling to customer locations when required.
Responsibilities
- Perform onsite diagnosis and repair of hardware-related issues.
- Support laptops, desktops, workstations, and printer equipment.
- Complete hardware replacements, installations, and system configurations.
- Troubleshoot operating system and basic networking issues.
- Document service activities and maintain accurate records.
- Work directly with customers to resolve technical concerns.
- Coordinate with internal support teams on escalated incidents.
- Manage multiple service requests while meeting response expectations.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
