Field Technical Support Consultant II
HP•Newport News, VA
•Onsite
About The Position
The Field Technical Support Consultant II provides onsite hardware support, troubleshooting, and repair services for PCs, laptops, workstations, and printing equipment. The role involves diagnosing technical issues, performing repairs, supporting customer environments, and ensuring timely resolution of service requests. The position works directly with customers and collaborates with technical teams on escalated issues. It requires managing multiple service requests in a fast-paced environment and maintaining accurate documentation of support activities.
Requirements
- Experience with hardware troubleshooting and repair.
- Knowledge of desktop, laptop, workstation, or printer technologies.
- Basic Windows and networking knowledge.
- Strong customer-facing communication skills.
- Ability to work independently and manage priorities effectively.
- Comfortable working onsite and handling physical equipment.
Responsibilities
- Perform onsite troubleshooting and repair of hardware-related issues.
- Support desktop, laptop, workstation, and printer technologies.
- Install, configure, and replace hardware components as needed.
- Diagnose operating system and basic network connectivity issues.
- Work directly with customers to resolve technical concerns.
- Document service activities and maintain accurate support records.
- Collaborate with technical teams on escalated issues.
- Manage multiple service requests in a fast-paced environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
