Field Technical Support Engineer

Kruita • Philadelphia, PA

15h

About The Position

Kurita America, part of the Kurita Group, is a water solutions provider headquartered in Minneapolis, Minnesota. Its approach combines equipment, chemistries, engineering, and services to support water management and natural resource conservation. The company describes its philosophy as studying and mastering the properties of water to create harmony between nature and humanity.

The Field Technical Support Engineer will maintain existing accounts and grow new business opportunities to increase Kurita’s market position. Based in the Philadelphia area, the role serves as a primary field technical support contact for customers, resolving technical issues and coordinating service. It also supports membrane performance through troubleshooting, data evaluation, customer-site cleanings, and pilot studies, while identifying product applications and sales opportunities. The position requires travel of up to 50% within the territory, including visits to customer sites, trade shows, and workshops. Compensation is $80,000 to $100,000, depending on experience, plus commission.

Requirements

• Bachelor’s degree in Engineering (Chemical, Mechanical, or Industrial), Life Sciences (such as Biology or Chemistry), or equivalent experience in the water treatment industry.
• At least 5 years of water treatment operations or field technical service experience working with a water treatment equipment/service supplier or in membrane plant operations.
• Understanding of membrane fundamentals and how UF/MF/NF/RO membrane processes work.
• Understanding of basic water chemistry.
• Basic troubleshooting skills related to hydraulic (fluid) and electrical equipment and processes.
• Proficiency in Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal skills and demonstrated ability to perform and produce results while maintaining positive relationships.

Nice To Haves

• Experience with water treatment design.
• Knowledge of Clean-in-place (CIP).
• System process knowledge to identify potential chemical opportunities.
• Experience in water and wastewater treatment plant design, construction, and operation.
• Experience using field lab equipment to measure SDI, turbidity, conductivity, and chlorine.

Responsibilities

• Serve as a primary field technical support contact by resolving technical issues, handling correspondence, providing periodic updates, ensuring customer satisfaction, and coordinating with staff as appropriate.
• Troubleshoot and evaluate membrane data; supervise customer-site cleanings and pilot studies to optimize membrane performance and evaluate Avista product applications and performance.
• Develop sales opportunities with existing and new customers.
• Normalize and report customer-site data.
• Network with industry peers, particularly membrane manufacturers and Architect and Engineering (A&E) firms.
• Author and present regional training and technical papers at regional conferences.
• Travel up to 50% to customer sites, trade shows, and workshops.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior