Technical Field Service Representative I

Generac Power Systems • Zeeland, MI

9d

About The Position

Wolverine Power Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Technical Field Service Representative I performs maintenance, troubleshooting, and repairs on generators, including scheduled preventative maintenance and emergency repairs during regular hours and, when directed, after hours, on weekends, and holidays. The role requires interpreting manuals, electrical schematics, generator literature, and work orders; identifying and promptly reporting faults or unusual conditions; staying current with applicable NFPA and state regulations for Emergency Power Supply Systems; documenting work in FieldServio; and communicating findings by phone, email, or in person.

This field technician role involves active work in a production or shop-floor environment and in varying weather conditions. Duties require standing, walking, bending, stooping, crouching, reaching, handling tools and controls, and lifting or moving equipment. The employee must follow assigned PPE and facility safety requirements and may need to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Requirements

• High school diploma.
• Valid driver's license.
• At least 1 year of mechanical experience.
• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams.
• Working knowledge of engine maintenance and troubleshooting of natural gas fuel systems.
• Knowledge of power generation, light towers, pumps, and heating products.
• Working knowledge of diesel or gaseous engines.
• Moderate troubleshooting skills and the ability to make independent decisions and work with minimal supervision.
• Working knowledge of transfer switch operations.
• Ability to obtain and maintain Generac certification in the air-cooled and Protector Series courses.
• Ability to work and communicate well with others.
• Ability to provide detailed reports within 24 hours.
• Ability to manage and respond to emails, texts, and phone calls safely and in a timely manner.
• Ability to meet the stated physical requirements, including frequent lifting or moving up to 50 pounds unassisted and up to 100 pounds with assistance.
• Ability to work in varying weather conditions, including extreme heat, snow, and ice.
• May be required to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Nice To Haves

• Associate degree in Electrical Engineering or Mechanical Engineering.
• 2–3 years of industrial experience.

Responsibilities

• Perform mechanical and electrical technical work, troubleshoot, and repair generators.
• Provide emergency or unscheduled generator repairs during normal working hours and, as directed, after hours, on weekends, and holidays.
• Perform scheduled preventative maintenance and/or repairs on generators.
• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to complete required maintenance and repairs.
• Detect faulty operations and defective materials, and report them and other unusual situations to the service manager in a timely manner.
• Stay current on National Fire Protection Association and state regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate report findings by phone, email, and in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED