Technical Field Service Representative II

Generac • Wixom, MI

8d

About The Position

Wolverine Power Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Technical Field Service Representative II performs technical service, troubleshooting, maintenance, and repair of generators and related power equipment. The role includes scheduled and emergency work, including after-hours, weekends, and holidays as directed, as well as commissioning industrial and MPS products. The representative documents work in FieldServio, communicates findings, and stays current on applicable National Fire Protection Association and state regulations for Emergency Power Supply Systems.

This field technician role involves working in manufacturing and field conditions, including seasonal temperature changes, occasional exposure to manufacturing fumes or byproducts, and varying weather such as extreme heat, snow, and ice. The employee must comply with applicable PPE and facility safety requirements. The job may require obtaining a DOT Medical Card and driving a heavy-duty truck daily.

Requirements

• High school diploma.
• Valid driver's license.
• At least 4 years of experience servicing and troubleshooting Emergency Power Supply Systems (EPSS).
• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams.
• Working knowledge of engine maintenance and troubleshooting natural gas fuel systems.
• Knowledge of power generation, light towers, pumps, and heating products.
• Working knowledge of diesel or gaseous engines.
• Excellent troubleshooting skills, ability to make independent decisions, and ability to work with minimal supervision.
• Working knowledge of transfer switch operations.
• Spark-ignited engine knowledge.
• Ability to obtain and maintain Generac certification in the air-cooled and Protector Series courses.
• Ability to work and communicate well with others.
• Ability to provide detailed reports within 24 hours.
• Ability to manage and respond to emails, texts, and phone calls safely and in a timely manner.
• Excellent conflict-resolution skills.
• Ability to observe, identify, and relay critical information to the company, customers, or coworkers.
• Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds unassisted and up to 100 pounds with assistance.

Nice To Haves

• Associate degree in Electrical Engineering or Mechanical Engineering.
• At least 6 years of experience servicing and troubleshooting Emergency Power Supply Systems (EPSS).

Responsibilities

• Perform mechanical and electrical technical work, troubleshooting, and repairs on generators.
• Provide emergency and unscheduled generator repairs during normal working hours and, as directed, after hours, on weekends, and holidays.
• Perform scheduled preventive maintenance and repairs on generators.
• Read and interpret operational manuals, electrical schematics, generator literature, and work orders to complete maintenance and repairs.
• Detect faulty operations and defective materials and report them, along with other unusual situations, to the service manager in a timely manner.
• Stay current on National Fire Protection Association and state regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate report findings through channels including phone calls, emails, and in-person communication.
• Conduct equipment commissioning for industrial and MPS products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED