Technical Field Service Representative II

Generac Power Systems•Wixom, MI

10d

About The Position

Wolverine Power Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Technical Field Service Representative II performs maintenance, troubleshooting, repair, and commissioning work on generators and related power equipment. The role includes scheduled and emergency service, including after-hours, weekends, and holidays as directed. The employee documents work in FieldServio, communicates findings, and keeps current with applicable National Fire Protection Association and state regulations for Emergency Power Supply Systems. This field technician role involves working in manufacturing and outdoor conditions, including seasonal temperature changes and extreme weather. The employee must follow assigned personal protective equipment requirements and may need to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Requirements

High school diploma.
Valid driver's license.
At least 4 years of experience servicing and troubleshooting Emergency Power Supply Systems (EPSS).
Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams.
Working knowledge of engine maintenance and troubleshooting natural gas fuel systems.
Knowledge of power generation equipment, including light towers, pumps, and heating products.
Working knowledge of diesel or gaseous engines.
Working knowledge of transfer switch operations and spark-ignited systems.
Excellent troubleshooting skills; ability to make independent decisions and work with minimal supervision.
Ability to obtain and maintain Generac certification in the air-cooled and protector series courses.
Ability to work and communicate well with others.
Ability to provide detailed reports within 24 hours.
Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner.
Excellent conflict resolution skills.
Ability to observe, identify, and relay critical information to the company, customers, or coworkers.
Ability to meet the physical demands of the position, including frequently lifting or moving up to 50 pounds unassisted and up to 100 pounds with assistance.
Ability to work in varying weather conditions, including extreme heat, snow, and ice.
Ability to comply with assigned facility PPE requirements.
May be required to obtain a DOT Medical Card and drive a heavy-duty truck daily.

Nice To Haves

Associate degree in Electrical Engineering or Mechanical Engineering.
At least 6 years of experience servicing and troubleshooting Emergency Power Supply Systems (EPSS).

Responsibilities

Troubleshoot and repair generators using mechanical, electrical, and related technical skills.
Provide emergency and unscheduled generator repairs during normal working hours and, as directed, after hours, on weekends, and on holidays.
Perform scheduled preventative maintenance and repairs on generators.
Read and interpret operational manuals, electrical schematics, generator literature, and work orders to perform maintenance and repairs.
Identify faulty operations, defective materials, and unusual situations, and promptly report them to the service manager.
Stay current on National Fire Protection Association and state regulations for Emergency Power Supply Systems.
Document all work performed in FieldServio and provide detailed reports within 24 hours.
Communicate report findings by phone, email, and in person.
Commission industrial and MPS products.
Manage and respond to emails, texts, and phone calls safely and promptly.
Observe, identify, and relay critical information to the company, customers, and coworkers.