Technical Field Service Rep

Sika • Lyndhurst, NJ

3d

About The Position

The Technical Field Service Rep provides jobsite support for Sika products to customers and Sika field personnel, helping meet construction project specification requirements. The role also supports product training, mockups, application troubleshooting, inspections, and written documentation of field activity. It provides administrative support to the Director, Product Engineering, supports special projects for the VP, Technical Services & Product Engineering, and assists with product approvals and certifications, including submissions and renewals to nationwide departments of transportation and other agencies.

The position involves frequent travel and jobsite visits, which may occur during the day, overnight, and occasionally on weekends or holidays. The representative works with local Project Representatives and contractors, participates in site meetings and industry organizations, trains applicators, provides phone-based technical support, reviews technical literature, and contributes to programs evaluating new products.

Requirements

• At least 3 to 5 years of experience in construction.
• Excellent organizational and interpersonal skills.
• AutoCAD capability for creating and/or editing construction details.
• Strong customer focus.
• Ability to work hands-on with Sika products.
• Ability to work in a team environment.

Nice To Haves

• A college degree is preferred, particularly a BS in Engineering or a technical field of study.

Responsibilities

• Provide jobsite support for Sika products to customers who install them and to Sika field personnel.
• Support product training, mockups, application troubleshooting, inspections, and written reporting.
• Support the Director, Product Engineering, in administrative matters.
• Assist the VP, Technical Services & Product Engineering, with special projects as required.
• Assist the Manager, Product Approvals & Certifications, with product approvals, new product submissions, renewals, and recertifications for nationwide DOTs and other agencies.
• Conduct jobsite visits as required by project specifications or customer requests, including daytime, overnight, and occasional weekend or holiday visits.
• Work with local Project Representatives to manage site mockups.
• Determine effective methods for supporting contractors using and installing Sika products on site.
• Troubleshoot and investigate reported problems during installation or after project completion.
• Conduct periodic inspections, based on product type, to help ensure proper installation.
• Participate in site meetings with applicators, Sika Project Representatives, consultants, and others.
• Prepare written reports with photographs documenting site visits, scope, and agreed actions.
• Help build an industry-leading training program to improve the quality of field work using Sika products.
• Train applicators to support proper and efficient installation of Sika products across relevant business units.
• Contribute to programs evaluating new products, including their limitations and advantages, to reduce risk before launch.
• Provide phone support to answer technical questions about product use.
• Participate in and lead Sika involvement with industry organizations such as AASHTO, ICRI, ACI, and SWR Institute.
• Review new and revised literature for technical accuracy.

Benefits

• 401(k) with generous company match
• Bonuses
• Medical, dental, and vision benefits
• Paid parental leave
• Life insurance
• Disability insurance
• Paid time off and paid holidays
• Floating holidays
• Paid volunteer time
• Wellness/fitness reimbursements
• Education assistance
• Professional development opportunities
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed