Technical Customer Service Rep

Vishay Precision Group • Ontario, CA

1d

About The Position

VPG is seeking a Technical Customer Service Rep to join its team in Ontario, California. The role serves as a key customer contact and supports the sales process from inquiry through delivery. The representative works with customers, sales teams, warehouse operations, planning, logistics, and finance to provide a seamless customer experience and support operational efficiency and business growth.

The position involves responding to product, pricing, lead-time, and order-status inquiries; preparing and processing quotes and order-related documentation; and managing customer orders through delivery. The representative also maintains customer and sales records in Salesforce, coordinates delivery requirements, supports key accounts, uses EDI and business systems, assists with account inquiries and shipment releases, maintains organized documentation, and contributes to process improvements.

The hourly range is $23.00–$24.50. The posting describes company-sponsored benefits and notes that compensation and any offer may depend on an individual’s knowledge, skills, education, experience, geographic location, and internal equity.

Requirements

• High school diploma or equivalent required.
• Minimum 2 years of experience in inside sales, customer service, order management, or a related role.
• Experience working with CRM systems; Salesforce preferred.
• Strong computer skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Highly organized, self-motivated, and results-oriented.
• Strong problem-solving and decision-making skills.
• Ability to work effectively independently and as part of a team.

Nice To Haves

• Post-secondary education is an asset.
• Experience in manufacturing, industrial, technical, or distribution environments is preferred.

Responsibilities

• Respond to customer inquiries regarding products, pricing, lead times, and order status.
• Prepare and process quotations, purchase orders, order acknowledgements, invoices, and shipping documentation.
• Manage customer orders from entry through delivery, ensuring accuracy and on-time fulfillment.
• Follow up on customer requests, expedite orders, and provide timely updates on open orders.
• Maintain leads, opportunities, quotes, and customer records within Salesforce CRM.
• Coordinate with warehouse, planning, and logistics teams to support customer delivery requirements.
• Recommend alternative products and solutions when inventory or supply constraints arise.
• Support key customer accounts by managing forecasts, open-order reports, and shipment schedules.
• Use EDI and business systems to process customer transactions and retrieve forecasting information.
• Partner with finance to assist with customer account inquiries and shipment release requirements.
• Maintain organized documentation and support compliance and audit requirements.
• Contribute to process improvements that enhance customer satisfaction and operational performance.

Benefits

• Company-sponsored medical, dental, vision, life, and AD&D insurance.
• Disability insurance.
• Flexible spending account (FSA).
• Voluntary Critical Illness and Accidental Injury Insurance.
• Company 401(k) plan with a 4% employer match; employee and employer contributions are 100% vested upon hire.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED