Technical Customer Service Rep

Vishay Precision Group • Ontario, CA

1d • $23 - $25 • Onsite

About The Position

VPG is seeking a Technical Customer Service Rep to join its team in Ontario, California. The role serves as a key customer contact and supports the sales process from inquiry through delivery. The representative works with customers and internal sales, warehouse, planning, logistics, and finance teams to provide a seamless customer experience, improve operational efficiency, and support business growth. The position is suited to a proactive person who is comfortable in a fast-paced environment and committed to exceptional service.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in inside sales, customer service, order management, or a related role.
• Experience working with CRM systems; Salesforce is preferred.
• Strong computer skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Highly organized, self-motivated, and results-oriented.
• Strong problem-solving and decision-making skills.
• Ability to work effectively both independently and as part of a team.

Nice To Haves

• Post-secondary education.
• Experience in manufacturing, industrial, technical, or distribution environments.

Responsibilities

• Respond to customer inquiries about products, pricing, lead times, and order status.
• Prepare and process quotations, purchase orders, order acknowledgements, invoices, and shipping documentation.
• Manage customer orders from entry through delivery, ensuring accuracy and on-time fulfillment.
• Follow up on customer requests, expedite orders, and provide timely updates on open orders.
• Maintain leads, opportunities, quotes, and customer records in Salesforce CRM.
• Coordinate with warehouse, planning, and logistics teams to support customer delivery requirements.
• Recommend alternative products and solutions when inventory or supply constraints arise.
• Support key customer accounts by managing forecasts, open-order reports, and shipment schedules.
• Use EDI and business systems to process customer transactions and retrieve forecasting information.
• Partner with finance to assist with customer account inquiries and shipment release requirements.
• Maintain organized documentation and support compliance and audit requirements.
• Contribute to process improvements that enhance customer satisfaction and operational performance.

Benefits

• Company-sponsored medical, dental, vision, life, AD&D, and disability insurance.
• Flexible spending account (FSA).
• Voluntary Critical Illness and Accidental Injury Insurance.
• Company 401(k) plan with a 4% employer match; employee and employer contributions are 100% vested upon hire.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED