Technical Field Service Rep
About The Position
The Technical Field Service Rep provides jobsite support for Sika products used by customers and Sika field personnel, helping ensure that construction projects meet specification requirements. The role also supports product training, mockups, application troubleshooting, inspections, and written documentation of field activity. The position provides administrative and project support to product engineering and technical services leadership and assists with obtaining product approvals and certifications from DOTs and other agencies. It works with local Project Representatives and contractors to determine effective on-site support, investigate reported problems, check installations, participate in site meetings, and document visits with photographs and reports. The role also helps build and deliver applicator training, contributes to new-product evaluation, answers technical questions by phone, participates in industry organizations, and reviews technical literature. Frequent travel is required.
Requirements
- Three to five years minimum experience in construction.
- Excellent organizational and interpersonal skills.
- Ability to create and/or edit construction details using AutoCAD.
- Strong customer focus.
- Ability to work hands-on with Sika products.
- Ability to work in a team environment.
Nice To Haves
- College degree preferred, particularly a BS in Engineering or a technical field of study.
Responsibilities
- Support the Director, Product Engineering in administrative matters.
- Support the VP, Technical Services & Product Engineering with special projects as required.
- Assist the Manager, Product Approvals & Certifications with new product submissions, renewals, and recertifications for nationwide DOTs and other agencies.
- Visit jobsites as required by project specifications or customer requests, including daytime, overnight, occasional weekend, and holiday visits.
- Work with local Project Representatives to manage site mockups.
- Determine effective methods for supporting contractors who use and install Sika products on site.
- Troubleshoot and investigate reported problems during installation or after project completion.
- Conduct periodic inspections as needed to ensure proper installation.
- Participate in site meetings with applicators, Sika Project Representatives, consultants, and others.
- Prepare written reports with photographs documenting site visits, scope, and agreed-upon actions.
- Help build an industry-leading training program to improve field work quality using Sika products.
- Train applicators in the proper and efficient installation of Sika products across relevant business units.
- Contribute to programs that evaluate new products and assess their limitations and advantages to reduce risk before launch.
- Provide phone support to answer technical questions about product use.
- Participate in and lead Sika involvement with industry organizations such as AASHTO, ICRI, ACI, and SWR Institute.
- Review new and revised literature for technical accuracy.
Benefits
- 401(k) with generous company match
- Bonuses
- Medical, dental, and vision benefits
- Paid parental leave
- Life insurance
- Disability insurance
- Paid time off and paid holidays
- Floating holidays
- Paid volunteer time
- Wellness/fitness reimbursements
- Education assistance
- Professional development opportunities
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
