Technical Sales and Field Service Engineer

CaptiveAire•Waco, TX

13d

About The Position

CaptiveAire is seeking a driven and motivated engineer to join its sales team, grow business with existing customers, and develop new business. The role combines applications engineering, sales support, and field service in a fast-paced, results-driven environment. The employee will complete formal training and work with a mentor to learn CaptiveAire products, go-to-market practices, application engineering processes, business development, and sales strategies. The position provides integrated application engineering and design support for ventilation applications, applying sound engineering principles and sustainable products and technologies to meet customer needs. The employee works directly with engineers, contractors, end users, and food service dealers, supporting projects throughout design, procurement, coordination, installation, and post-sale service. The position trains in Dallas and then is based in Waco. The typical week includes two to three full days in the office, one to two days on job sites, and another day developing the territory. CaptiveAire describes itself as a leading manufacturer of commercial kitchen ventilation systems, with products including fans, heaters, ductwork, and HVAC equipment. Its stated purpose is to provide integrated, sustainable HVAC systems and high-quality products and service. The company emphasizes employee development through continuing education, including opportunities related to the Professional Engineering license, weekly webinars, and company-developed technical videos.

Requirements

2–5 years of experience.
Excellent computer, organizational, communication, and presentation skills.
Problem-solving ability and a passion for continuous learning.
Strong desire to interface with customers.
Willingness to embrace new technologies and business savvy.
Passion for work and an aggressive nature to succeed.
Willingness to travel for training opportunities.
Engineering graduates who have not completed the FE Exam are expected to complete it in their area of study within six months of employment.
Must be legally authorized to work in the United States; applicants requiring current or future employment visa sponsorship cannot be considered.

Nice To Haves

A four-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.

Responsibilities

Provide application engineering and design support for ventilation applications, using engineering principles to meet customer needs.
Work with engineers, contractors, end users, and food service dealers.
Provide inside sales support, application engineering, and outside sales.
Prepare presentations, quotes, and submittals; provide technical product support; visit job sites; and perform hands-on troubleshooting as needed.
Educate customers and promote CaptiveAire products through calls, meetings, presentations, and product demonstrations.
Research and develop business opportunities with new and existing customers.
Build customer relationships through outside sales meetings and calls.
Manage installation schedules and plans to coordinate equipment delivery with project site needs.
Provide service and technical support for existing equipment, including assistance with on-site wiring and remote troubleshooting.
Deliver responsive customer service and prioritize quick turnaround times.
Evaluate and improve processes and the customer experience.
Develop the sales territory through activities such as presentations to the engineering community, visits to prospective customers, and expanding relationships with existing accounts.