Technical Sales and Field Service Engineer

CaptiveAire • Medford, NJ

13d

About The Position

CaptiveAire is seeking a driven and motivated engineer to join its sales team, grow business with existing customers, and develop new business. The role combines applications engineering, sales support, and field service. It includes formalized training and mentorship to build knowledge of CaptiveAire products, go-to-market practices, application engineering, business development, and sales strategies. The position operates in a fast-paced, results-driven environment.

The work spans the full project lifecycle, from design and procurement through coordination and post-sale support. Typical work includes customer meetings and calls, application engineering, project management of installations, service and technical support, and supporting end users. The stated typical schedule is two to three full days per week in the office, one to two days on job sites, and another day developing the territory.

The engineer works directly with engineers, contractors, end users, and food service dealers to provide integrated ventilation application engineering and design support. The goal is to recommend sustainable products and current technologies suited to customer needs while delivering responsive customer service.

Requirements

• 0–5 years of experience.
• Excellent computer, organizational, communication, and presentation skills.
• Problem-solving ability and a passion for continuous learning.
• Strong desire to interface with customers.
• Willingness to embrace new technologies and business savvy.
• Passion for work and an aggressive nature to succeed.
• Willingness to travel for training opportunities.
• Engineering graduates who have not already completed the FE Exam are expected to complete it in their area of study within six months of employment.
• Applicants must be legally authorized to work in the United States; applicants requiring employment visa sponsorship now or in the future cannot be considered.

Nice To Haves

• A four-year technical degree in mechanical, electrical, construction, or a science-oriented curriculum is preferred.

Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications.
• Work directly with engineers, contractors, end users, and food service dealers.
• Provide inside sales support, application engineering, and outside sales.
• Prepare and deliver presentations, quotes, and submittals; provide technical product support; visit job sites; and perform hands-on troubleshooting as needed.
• Educate customers and promote CaptiveAire products through calls, meetings, presentations, and product demonstrations.
• Research and develop business opportunities with new and existing users.
• Provide high-quality customer service, respond quickly, and go above and beyond to serve customers.
• Evaluate and improve processes and the customer experience.
• Build customer relationships through outside sales meetings and calls.
• Manage installation schedules and plans to ensure equipment arrives on site when needed.
• Support existing equipment and troubleshoot issues, including assisting contractors with on-site wiring and remotely supporting kitchen staff.
• Develop the territory by giving presentations to the engineering community, visiting new customers, and expanding relationships with existing accounts.

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance based upon election of medical insurance.
• 401(k) with employer match.
• Paid holidays.
• Paid time off (PTO) based upon tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for a Professional Engineering (PE) license.
• Relocation assistance.
• Additional monthly bonus based on productivity and profits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed