Technical Sales and Field Service Engineer
About The Position
CaptiveAire is seeking a driven and motivated engineer to join its sales team, grow business with existing customers, and develop new business. The role combines application engineering, sales support, outside sales, project management, and field service in a fast-paced, results-driven environment. The position includes formalized training and mentorship to build knowledge of CaptiveAire products, go-to-market practices, application engineering, business development, and sales strategies. The work covers projects throughout design, procurement, coordination, installation, and post-sale support. The position trains in Dallas and then resides and works out of Waco. A typical week includes two to three full days in the office, one to two days on job sites, and a day focused on territory development. Territory development may involve presentations to the engineering community, visits to new customers, and expanding relationships with existing accounts. CaptiveAire describes itself as a leading manufacturer of commercial kitchen ventilation systems and a provider of integrated HVAC equipment and systems. The company emphasizes employee development and continuous learning, including weekly webinars, technical videos, and support for professional engineering licensure.
Requirements
- 2–5 years of experience.
- Excellent computer, organizational, communication, and presentation skills.
- Problem-solving ability and a passion for continuous learning.
- Strong desire to interface with customers.
- Willingness to embrace new technologies and business savvy.
- Passion for work and an aggressive drive to succeed.
- Willingness to travel for training opportunities.
- Engineering graduates are expected to complete the FE Exam in their area of study within six months of employment if they have not already done so.
- Applicants must be legally authorized to work in the United States; applicants requiring current or future employment visa sponsorship are not eligible.
Nice To Haves
- A four-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.
Responsibilities
- Provide integrated application engineering and design support for a wide range of ventilation applications, using sound engineering principles and sustainable products and technologies to meet customer needs.
- Work directly with engineers, contractors, end users, and food service dealers.
- Provide inside sales support, application engineering, and outside sales.
- Prepare presentations, quotes, and submittals, provide technical product support, visit job sites, and perform hands-on troubleshooting as needed.
- Educate users about and promote CaptiveAire products through calls, meetings, presentations, and product demonstrations.
- Research and develop new business opportunities with new and existing users.
- Build relationships with existing and prospective customers through outside sales meetings and calls.
- Manage schedules and plans for installations in progress to ensure equipment arrives when needed.
- Support customers and end users, including assisting contractors with on-site wiring and remotely troubleshooting issues for kitchen staff.
- Provide high-quality customer service and prioritize quick turnaround times.
- Continuously evaluate and improve processes and the customer experience.
Benefits
- Medical, dental, and vision insurance.
- Disability and life insurance based upon election of medical insurance.
- 401(k) with employer match.
- Paid holidays.
- Paid time off based upon tenure.
- Flexible spending account.
- Tuition reimbursement, including for a Professional Engineering license.
- Relocation assistance.
- Additional monthly bonus based on productivity and profits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
