Technical Product Manager, Order Management and Renewals Systems
About The Position
Book of the Month is seeking a Technical Product Manager to own its in-house Order Management System (OMS) and Renewal Management System, two mission-critical systems that support its subscription service. The OMS manages orders from the time a member clicks Ship through delivery. The Renewal Management System stages and processes member payments. The role combines technical product management with a strong focus on customer experience, system reliability, measurement, and continuous improvement. The Technical Product Manager will partner with product, engineering, finance, and other stakeholders to shape roadmaps, coordinate releases, optimize shipping service-level agreements, reduce involuntary churn, and create detailed monitoring and reporting capabilities.
Requirements
- At least 5 years of product management experience, ideally in transactional product management involving large order volumes.
- E-commerce or subscription experience; experience in both is ideal.
- Bachelor's degree, likely in a technical discipline.
- Strong technical skills and deep experience working with engineers to specify technical systems.
- Excellent ability to communicate technical information to different audiences.
- Technical depth and customer focus, with the ability to translate a desired customer experience into something engineering can build.
- Exceptionally high attention to detail.
Nice To Haves
- Experience in both e-commerce and subscription products.
- A bachelor's degree in a technical discipline.
Responsibilities
- Own the Order Management System and manage its roadmap.
- Measure and optimize shipping service-level agreements.
- Coordinate with stakeholders to scope updates and align releases with related standard operating procedure updates.
- Own product management for the Renewal Management System, which stages and processes subscription payments.
- Measure and reduce involuntary churn through systemic improvements, including coordinating schedules, evaluating recurring billing products, and assessing payment processors.
- Develop a roadmap with finance and engineering teams to prioritize projects and monitoring systems for renewals and disbursements.
- Conceptualize and specify detailed reports to monitor systems at a granular level, including individual members and orders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
