Renewals Manager

Eve

12h•$92,000 - $125,000

About The Position

Eve is hiring its first renewals team member to help build and scale the renewals function alongside the Renewals Team Lead. The role owns renewal operations across the book, partners on scaled and enterprise renewal motions, and grows into independent ownership of A2 renewals and complex mid-market escalations. The position works closely with Customer Success Managers, Account Executives, deal desk, and Finance to ensure efficient commercial processes and a consistent customer experience. It also contributes playbooks, tooling, and documentation, and uses AI tools to improve research, proposal drafting, forecasting, and customer outreach.

Requirements

Strong process orientation and ability to manage many moving pieces without losing track of details.
Commercial instincts and ability to discuss pricing, handle objections, and negotiate terms while maintaining customer relationships.
Clear, compelling written and verbal communication skills.
Grit, ambition, ownership, and willingness to build processes and grow into broader responsibility.
Ability to learn new SaaS tools quickly.
Curiosity about the legal industry and eagerness to understand how plaintiff law firms work.
An AI-forward mindset and interest in shaping AI-enabled customer-facing workflows.

Nice To Haves

1–3 years of experience in SaaS renewals, customer success operations, sales operations, or account management.
Hands-on experience with a customer success platform such as Vitally, Gainsight, or Catalyst and a CRM such as HubSpot or Salesforce.
Comfort working with usage data, product signals, and forecast inputs.
Exposure to the contract lifecycle, including proposals, redlines, and signature workflows.

Responsibilities

Run auto-renewal processing, maintain forecast hygiene, and audit contracts across the book, supporting a target of 95%+ on-time renewal close by T-30 and zero lapses on Enterprise accounts.
Work with the Scaled CSM to manage renewals across the scaled book, using automation and light-touch commercial execution to support Gross Retention of 97%+.
Partner with the Renewals Team Lead on T-120 Renewal Briefs, commercial preparation, and account research for Enterprise renewals.
Ramp into A2 coverage during the first quarter and, by the end of Q2, independently run A2 renewals and complex mid-market escalations, contributing to Enterprise Gross Retention of 93%+.
Help develop and deliver the playbooks, tooling, and documentation needed to scale Eve's renewals function.
Coordinate with CSMs, AEs, deal desk, and Finance to create clean handoffs and efficient contract processes.
Use AI tools for account research, proposal drafting, forecast summaries, and customer outreach, and help shape AI-enabled renewal workflows.
Work with customers on pricing, objections, and contract terms while maintaining customer relationships.