Renewals Manager

Netwrix Corporation

About The Position

As a Renewal Manager at Netwrix, you are responsible for end-to-end renewal negotiations in partnership with Account Managers and the extended account team. You work closely with Finance, Support, Service Delivery, and other business functions to support the Customer Experience team and deliver an outstanding customer experience throughout the customer journey. You represent Netwrix in customer discussions to negotiate commercial terms, issue renewal contracts, and drive incremental revenue. The role requires knowledge of internal renewal processes, commercial contracts, Netwrix Terms and Conditions, commercial and revenue management principles, negotiation methods, and forecasting. You will contribute feedback and help improve processes, customer retention, and the customer journey through continuous improvement and automation.

Requirements

At least 2 years of experience in renewal execution and negotiation.
A curiosity-led attitude.
A consistent track record of achieving sales or renewal targets.
A history of thriving in a rapidly changing environment.
Ability to review and change processes and procedures when required.
Familiarity with Salesforce and opportunity data management tools.
Excellent communication and interpersonal skills.
Proactive and results-driven approach.
Team-player skills and strong liaison abilities.
Strong empathy for customers and passion for revenue and growth.
Proficiency with sales technology to advance the customer experience.

Responsibilities

Provide end-to-end renewal negotiations and maintain knowledge of commercial contracts.
Use internal Netwrix networks to navigate cross-functionally and regionally.
Apply knowledge of Netwrix Terms and Conditions.
Use negotiation methods that are mutually beneficial to Netwrix and its customers.
Apply commercial strategies and forecasting principles.
Analyze the customer base and report up-sell and cross-sell opportunities to the Sales team and Customer Experience team.
Develop and apply the renewal process to close renewals in a timely manner.
Communicate directly with customers to negotiate terms and conditions and issue renewal contracts.
Forecast renewals accurately to support realistic monthly and quarterly target attainment.
Drive customer retention, continuous improvement of the customer experience, and automation of the customer journey.
Partner with the Customer Experience team and Revenue Operations to improve renewal processes.
Provide feedback to support business improvement.