Renewals Coordinator

Nautical Staffing•Chicago, IL

10d•Remote

About The Position

We are looking for a Renewal Coordinator to support us in managing day-to-day communications and follow-ups for our monthly tenant renewal proposals. In this role, you'll be the go-to person for keeping the renewal process running smoothly and ensuring the residents feel heard and valued.

Requirements

Must have at least 2+ years of experience in Real Estate VA, Property Management or anything in the same manner.
Clear and effective written and verbal communication skills.
Strict Ability to meet strict and aggressive deadlines.
Strong ability to multitask, problem-solve, and prioritize your workload in a fast-paced environment.
Excellent interpersonal, organizational, and relationship management skills.
A positive attitude with strong initiative, resilience, due diligence, and resourcefulness.
Must be amenable to work during CST Business Hours.

Nice To Haves

Experience using Yardi or general knowledge of property management is a big plus.

Responsibilities

Handle daily renewal questions and requests from residents via phone calls, texts, and emails.
Follow up with tenants regarding their pending renewal proposals.
Provide timely, attentive, and upbeat service to residents, ensuring their needs are met in a way that reflects positively on our business.
Keep me updated on renewal timelines and vital reporting information.
Review daily renewal reports to guide your communications with both tenants and management.
Direct tenants to the appropriate team members for additional questions and support.
Network with our team of leasing agents and coordinators to grow your skills and gain efficiency.
Ensure everything you do complies with company policies, as well as federal and local regulations.
Attend meetings and connect with other employees to share best practices.
Take on additional duties assigned to them.