Renewals / Senior Renewals Manager

Salesforce•Chicago, IL

1d•$78,540 - $125,370

About The Position

At Qualified by Salesforce, the Renewals Manager owns a portfolio of existing customers and builds long-term, trusting relationships. The role focuses on maximizing customer retention by negotiating complex contracts and developing new business within existing accounts. It also involves managing startup contract complexities that may eventually intersect with larger Salesforce agreements through M&A activities. The manager serves as the primary contact for customer account matters, coordinates with internal teams to improve customer experience, and ensures solutions are delivered in line with customer needs and objectives. The position also involves communicating initiative progress, forecasting and tracking account metrics, reporting on account status, and collaborating with sales to identify and grow opportunities.

Requirements

At least 3 years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager.
BA/BS degree in Business Administration, Sales, or a relevant field.
Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level.
Solid experience with CRM software such as Salesforce and with CPQ tools.
Experience delivering client-focused solutions to customer needs.
Excellent interpersonal and communication skills.
Ability to manage multiple account-management projects while maintaining attention to detail.
Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication and negotiation skills to handle multiple tasks and clients.

Responsibilities

Own customer renewals by building and maintaining long-lasting client relationships.
Develop relationships with customers and connect with key business executives and stakeholders; prepare customer-facing presentations and pricing.
Answer client queries and identify new business opportunities among existing customers.
Liaise with cross-functional internal teams to improve the customer experience.
Serve as the lead point of contact for customer account management matters.
Negotiate contracts and close agreements to maximize profits and minimize customer churn.
Ensure timely and successful delivery of solutions according to customer needs and objectives.
Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics, including quarterly sales results and annual forecasts.
Prepare reports on account status.
Collaborate with the sales team to identify and grow opportunities.
Assist with challenging client requests or issue escalations as needed.