Renewals Manager

Copado•Chicago, IL

13h•$118,000 - $135,000•Onsite

About The Position

The Renewals Manager owns and drives successful renewals for an assigned portfolio of North American customers. In this customer-facing role, the manager builds customer relationships, understands business objectives, reinforces the value of the Copado partnership, and leads renewal conversations through closure. The role owns a 120-day rolling renewal forecast, identifies and mitigates retention risks, and partners with Sales and Customer Success to protect recurring revenue and deliver a positive customer experience. Success requires strong communication, commercial judgment, disciplined execution, and a commitment to helping customers realize continued value from Copado.

Requirements

3 or more years of experience in SaaS renewals, account management, or a customer-facing revenue role, with demonstrated ability to retain recurring revenue.
Ability to proactively engage customers, lead meaningful discovery conversations, and build relationships with key stakeholders and decision-makers.
Ability to communicate business value, navigate customer objections, and negotiate commercial agreements that support successful renewals.
Experience managing renewal opportunities and revenue forecasts, with a disciplined approach to identifying risks, documenting next steps, and maintaining CRM accuracy.
Ability to collaborate effectively with Sales, Customer Success, and other internal stakeholders.
Highly organized, self-directed, and accountable, with the ability to independently manage a portfolio of renewal opportunities and drive them toward successful closure.

Responsibilities

Manage assigned renewal opportunities from initial engagement through negotiation and closure, maximizing recurring revenue retention and minimizing preventable churn.
Initiate and lead customer calls and discovery conversations to understand business priorities, assess renewal intentions, uncover risks, and agree on clear next steps.
Partner with Customer Success to understand adoption and business outcomes and help customers connect Copado's capabilities to their objectives and continued investment.
Own and continuously manage a 120-day rolling renewal forecast using customer-validated commitments, identified risks, and actionable next steps.
Proactively address potential churn, contraction, and renewal delays by developing mitigation plans and engaging appropriate stakeholders.
Prepare renewal proposals, negotiate pricing and contract terms, and navigate customer objections to secure mutually beneficial agreements.
Build relationships with key stakeholders, decision-makers, and economic buyers to support successful renewal decisions.
Collaborate with Sales, Customer Success, Legal, and Finance to align renewal strategies, resolve challenges, and identify expansion opportunities.
Maintain accurate and current CRM opportunities, including forecast status, renewal amounts, close dates, customer risks, and next steps.
Contribute insights and best practices to improve customer engagement, renewal execution, and revenue predictability.