Renewals Manager

Copado•New Orleans, LA

12h•Onsite

About The Position

Copado is seeking a proactive, commercially minded Renewals Manager to own and drive successful renewals for an assigned portfolio of North American customers. This customer-facing role involves building strong customer relationships, understanding business objectives, reinforcing the value of the Copado partnership, and leading renewal conversations through successful closure. The role owns a 120-day rolling renewal forecast, proactively identifies and mitigates retention risks, and partners closely with Sales and Customer Success to protect recurring revenue and deliver a positive customer experience. Success requires strong communication, commercial judgment, disciplined execution, and a commitment to helping customers realize continued value from Copado.

Requirements

At least 3 years of experience in SaaS renewals, account management, or a customer-facing revenue role, with demonstrated ability to retain recurring revenue.
Ability to proactively engage customers, lead meaningful discovery conversations, and build relationships with key stakeholders and decision-makers.
Ability to communicate business value, navigate customer objections, and negotiate commercial agreements that support successful renewals.
Experience managing renewal opportunities and revenue forecasts, with a disciplined approach to identifying risks, documenting next steps, and maintaining CRM accuracy.
Ability to collaborate effectively with Sales, Customer Success, and other internal stakeholders in a cross-functional environment.
Highly organized, self-directed, and accountable, with the ability to independently manage a portfolio of renewal opportunities and drive them toward closure.

Responsibilities

Manage assigned renewal opportunities from initial engagement through negotiation and closure, maximizing recurring revenue retention and minimizing preventable churn.
Initiate and lead customer calls and discovery conversations to understand business priorities, assess renewal intentions, uncover risks, and establish clear next steps.
Partner with Customer Success to understand adoption and business outcomes and help customers connect Copado's capabilities to their objectives and continued investment.
Own and continuously manage a 120-day rolling renewal forecast using customer-validated commitments, identified risks, and actionable next steps.
Address potential churn, contraction, and renewal delays by developing mitigation plans and engaging appropriate stakeholders.
Prepare renewal proposals, negotiate pricing and contract terms, and navigate customer objections to secure mutually beneficial agreements.
Develop relationships with key stakeholders, decision-makers, and economic buyers to support successful renewal decisions.
Work with Sales, Customer Success, Legal, and Finance to align renewal strategies, resolve challenges, and identify expansion opportunities.
Maintain accurate and current CRM opportunities, including forecast status, renewal amounts, close dates, customer risks, and next steps.
Contribute insights and best practices to strengthen customer engagement, renewal execution, and revenue predictability.