Senior Technical Product Management OR Technical Product Management

KeyBank•Cleveland, OH

1d•Hybrid

About The Position

KeyBank is hiring for either a Technical Product Management or Senior Technical Product Management position, depending on the selected candidate’s experience and skills. The role supports the Client Pricing & Returns Tool (CPT), a strategic commercial banking platform used across KeyBank’s Commercial & Institutional Banks for pricing, profitability analysis, and deal approval workflows. CPT helps relationship managers, deal teams, and business leaders make lending decisions through profitability forecasting, pricing insights, and decision-support capabilities. The platform is evolving from a transaction-focused tool toward a broader pricing intelligence platform connecting people, processes, data, and analytics across the commercial lending lifecycle. The role may also focus on other systems and tools as needed. This hands-on product role combines product management, business analysis, agile delivery, and technical analysis. The Technical Product Management professional works with product, engineering, architecture, design, data, analytics, and business teams to translate business needs into actionable requirements, maintain a healthy backlog, support agile delivery, and ensure capabilities are delivered with quality and business value. The successful candidate is organized, technically curious, comfortable with ambiguity, and effective across business and technology teams. The position may be filled at the standard or senior level. The standard level requires at least one year of relevant experience; the senior level requires at least five years. Compensation eligibility includes base salary and incentive compensation, which may include production, commission, and/or discretionary incentives. Key prioritizes in-office presence while offering flexible options where a role can be performed effectively in a mobile environment.

Requirements

For the standard Technical Product Management level: at least 1 year of experience in Product/Technical Product Management, Business Analysis, or Project Management, preferably in fintech, banking, or SaaS.
For the Senior Technical Product Management level: at least 5 years of experience in Product Management, Business Analysis, or Project Management, preferably in fintech, banking, or SaaS.
Experience working in Agile software delivery environments.
Ability to translate business requirements into detailed functional and technical requirements.
Strong analytical and problem-solving skills, including leveraging data to identify trends, validate assumptions, and support product decisions.
Experience with data, reporting, analytics, dashboards, or business intelligence tools.
Ability to analyze and interpret complex business processes, data flows, and system interactions.
Excellent written and verbal communication skills.
Experience working cross-functionally with business stakeholders, technology teams, and senior leadership; significant experience is expected at the senior level.
Familiarity with Jira, Confluence, or similar product delivery tools.
Ability to manage competing priorities and navigate ambiguity; demonstrated strength in these areas is expected at the senior level.

Nice To Haves

Experience in banking, fintech, financial services, or SaaS environments.
Experience supporting commercial lending, underwriting, pricing, profitability analysis, treasury, or credit-related workflows.
Familiarity with loan pricing, profitability measurement, return calculations, spread analysis, or portfolio performance metrics.
Experience with APIs, data integrations, SQL, cloud-based systems, or application support; significant experience is preferred for the senior level.
Ability to use data and quantitative analysis to identify opportunities, evaluate outcomes, and support product strategy; strong demonstrated experience is preferred for the senior level.
Experience partnering with engineering teams on technical solution design and system integrations; significant experience is preferred for the senior level.
Bachelor’s degree in Business, Finance, Computer Science, Information Systems, Engineering, or a related field. For the senior position, this degree is strongly preferred.

Responsibilities

Partner with business and technology stakeholders to gather requirements, identify opportunities, and define solutions.
Translate business needs into epics, features, user stories, and acceptance criteria; break complex initiatives into deliverable increments.
Maintain and prioritize the product backlog in alignment with product goals and delivery capacity.
Identify dependencies, risks, assumptions, and implementation considerations early, and ensure requirements are clear, complete, and development-ready.
Support sprint planning, backlog refinement, standups, reviews, and retrospectives.
Partner with engineering teams to evaluate feasibility, estimate work, and manage delivery plans.
Track progress, escalate risks, remove blockers, and coordinate delivery across business and technology teams.
Promote continuous improvement through process optimization and retrospective follow-through.
Support release planning, implementation activities, and post-release validation.
Develop an understanding of CPT architecture, integrations, data flows, and commercial lending business processes.
Use APIs, data, logs, system outputs, reporting tools, and monitoring dashboards to investigate issues and validate requirements.
Analyze product usage, operational trends, and business performance metrics to inform product decisions and prioritization.
Collaborate with engineering and architecture teams to evaluate technical solutions and trade-offs.
Assist in troubleshooting production issues and documenting findings.
Assess how system, data, pricing, and workflow changes affect users and business outcomes.
Partner with technology and business teams to define testing strategies and acceptance criteria.
Support functional, integration, regression, and user acceptance testing; participate in defect triage and prioritization.
Help ensure delivered solutions meet business requirements and quality expectations.
Maintain documentation in Jira, Confluence, and related tools, including requirements, decisions, process flows, and system impacts.
Communicate priorities, progress, risks, and dependencies clearly; bridge business stakeholders and technical teams.
Contribute to release communications, training materials, and knowledge-sharing activities.
Support compliance with enterprise risk, security, and governance requirements.
Promote documentation, transparency, and accountability across the product lifecycle, and contribute to improvements in team processes, standards, and operating practices.