Senior Specialist Technical Product Management

MSD•North Wales, PA

1d•$117,000 - $184,200•Hybrid

About The Position

The Field Sales Ops Product Manager is a customer-facing technology role supporting the Intelligent Personal Engagement Product Line within the DHH Digital Content & Customer Experience Capabilities Value Team. The role partners with business stakeholders in Commercial Excellence & Innovation (CEI) to understand priorities, needs, and challenges, build relationships, identify opportunities, and collaborate across technology teams to deliver measurable value to the field sales organization. The Product Manager operates in different capacities depending on initiative needs, including account manager, project manager, and business analyst. The role listens to business partners, coordinates with technology teams to resolve issues, creates plans and manages backlogs, defines requirements, documents processes, and supports lifecycle and governance activities such as SDLC documentation, risk assessments, and AI assessments. The position is based primarily in North Wales, Pennsylvania, and is listed as hybrid.

Requirements

Bachelor's degree in information management, computer science, engineering, business, or a related field.
At least 5 years of relevant experience in information technology, product management, business analysis, project management, and account management.
Ability to work across account management, project management, and business analysis responsibilities.
Experience working directly with business customers to understand needs, build relationships, manage expectations, solve problems, and coordinate delivery across multiple teams.
Experience gathering and documenting business requirements, process flows, and other SDLC documentation.
Experience coordinating projects and initiatives, facilitating cross-functional meetings, tracking milestones, risks, dependencies, decisions, and action items, and driving work toward completion.
Experience with project management, collaboration, and documentation tools such as JIRA, SharePoint, and Confluence.
Strong analytical thinking and problem-solving skills, with attention to detail.
Results-oriented, highly organized, and adaptable, with the ability to manage multiple initiatives, stakeholders, priorities, and deadlines simultaneously.
Strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical audiences and business requirements to technical teams.
Customer-focused mindset emphasizing partnership, accountability, problem-solving, and delivery.

Nice To Haves

Experience supporting pharmaceutical commercial capabilities, including field sales, sales operations, marketing, or customer engagement.
Experience with company systems development lifecycle practices or tools, including MEDS and DSDLC.
Experience supporting or completing technology risk assessments, AI assessments, or similar governance activities.
Experience with Agile methodology and product delivery practices.
Experience working with cross-functional product, engineering, architecture, data, security, and business teams.
Familiarity with field-facing commercial technologies, customer engagement capabilities, or digital engagement platforms.
Interest in applying AI and emerging technologies to improve business processes and employee productivity.

Responsibilities

Serve as a primary technology point of contact for assigned business partners and initiatives, building relationships and understanding business priorities, processes, challenges, and technology needs.
Identify and prioritize opportunities and translate them into actionable technology solutions.
Act as a liaison between business stakeholders, technology teams, and vendors to coordinate activities and resolve issues.
Manage business partner expectations, communicate status and risks, and facilitate escalation and issue resolution.
Coordinate projects and initiatives by developing plans, facilitating meetings, tracking activities, dependencies, decisions, risks, and action items, and driving work through completion.
Gather and document business requirements and process flows needed for technology delivery.
Support technology lifecycle and governance activities, including creating or maintaining SDLC documentation, risk assessments, AI assessments, and other required reviews and assessments.
Contribute to product backlog management, including prioritization, testing, release planning, and implementation.
Analyze business processes and technology capabilities to identify opportunities to simplify, standardize, automate, and improve user experience.
Use AI and other emerging technologies, where appropriate, to improve analysis, documentation, productivity, and business processes.