Manager, Technical Product Management

McDonald's Corporation•Chicago, IL

10d•$138,207 - $172,758

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. The Technical Product Manager, Cloud, role is part of the Cloud Infrastructure & Operations team in Global Technology Infrastructure & Operations. The role reports to the Sr. Manager, Cloud Business Platform Technical Product Manager Office Director and is responsible for driving Enterprise Cloud Governance Standardization, management of the Agile Process for Cloud, driving Cloud Business Enablement Office initiatives, and ensuring alignment with Cloud Architecture, Cloud Security, Cloud Operations, Cloud Platform (Enterprise DevSecOps), Cloud SRE, Cloud FinOps and internal consumers of Cloud. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Requirements

Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders.
Demonstrated ability to manage technical products, driving clarity, understanding, and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners.
Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.
Strong in problem-solving, organizational, and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.
A deep understanding of Google, AWS and Azure Cloud platforms and Product Management, but more specifically Google Cloud.
Exudes collaboration and conflict-resolving qualities.
8+ years of technical product management or relevant experience with a Bachelor’s degree or 6+ years relevant experience with a Master’s degree.
Experience working on technical teams that manage an important product and/or a suite of products.
Experience communicating with leadership and setting expectations for major cross-functional initiatives.

Nice To Haves

Specialty Level Certification in Google Cloud, or willingness to obtain within 1 year.
Scrum Master (CSM) Certification, or willingness to obtain within 1 year.

Responsibilities

Manages and supports the Cloud Technology Product, and/or suite of products with business impact.
Defines and executes the product roadmap for our Cloud-focused solutions aligned with the company’s strategy and goals.
Partners with business leaders, technical product managers, and architects to determine the long-term viability of systems/products, from business and technology standpoints.
Communicates ideas effectively, verbally and in writing, to a wide range of audiences, including upper-management. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
Decomposes complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions.
Identifies core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams.
Escalates risks and/or issues that might be impacting the team. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
Invests time to continuously improve your product management capabilities and close skill gaps in technology, and Cloud.