Director Product Management - Technical

Mastercard • New York, NY

1d • $187,000 - $318,000

About The Position

We are seeking a Director, Product Management – Technical to lead product strategy and execution for the Mastercard Developer Workbench, a unified platform designed to transform the software development experience for more than 11,500 engineers across the company.
The Developer Workbench brings together five core Mastercard Software Builder’s Experience (MSBX) products encompassing BuildersHub, DevFlow, TestFlow, DevInsights, and Cloud DevEx, alongside cross-cutting tools including GitHub Copilot, Claude Code, Docker Desktop, and others. This is a rare opportunity to shape the future of how engineers at one of the world's leading technology companies build, test, and ship software.

Requirements

• Significant experience in Technical Product Management for large scale, distributed, high availability systems.
• Deep understanding of the modern developer tooling ecosystem, including AI coding assistants: GitHub Copilot, Claude Code or similar
• Containerization and desktop dev environments: Docker Desktop, Kubernetes, DevContainers
• CI/CD and pipeline tooling: GitHub Actions, Jenkins, ArgoCD, or similar
• Developer portals and inner-source platforms: Backstage, or similar
• Experience governing AI-powered developer tools in a highly regulated enterprise environment, including policy compliance, access controls, and responsible AI usage
• Strong understanding of developer experience (DevEx) principles and the ability to translate developer pain points into platform improvements
• Strong understanding of software engineering, cloud platforms, DevOps, CI/CD, APIs, and developer tooling.
• Solid understanding of cloud platforms (AWS, Azure, GCP), including infrastructure automation and cloud-native development patterns
• Demonstrated ability to drive tool adoption through structured enablement programs, metrics, and feedback mechanisms
• Strong financial acumen — experience managing budgets, building cost transparency models, and articulating ROI to executive stakeholders
• Ability to navigate complex organizational dynamics and build alignment across engineering, finance, security, and product organizations
• Excellent written and verbal communication skills with the ability to tailor messaging from engineers to C-suite
• Experience with software development productivity metrics (e.g., DORA metrics, onboarding time, tool adoption rates) and using data to drive decisions
• Self-driven and comfortable leading in ambiguous, fast-evolving technology environments
• Strong understanding of Agile/Scrum methodologies and SDLC best practices from design through deployment
• Proven ability to lead complex initiatives and influence senior stakeholders across a matrixed organization.

Nice To Haves

• Experience with internal developer platforms, developer portals, and engineering productivity products.
• Familiarity with GitHub Copilot, Claude Code, AI-assisted development workflows, and cloud-native platforms.

Responsibilities

• Define and own the long-term vision, strategy, and roadmap for the Developer Workbench platform.
• Lead product planning and strategy to make industry leading software engineering tools for developers.
• Champion AI-augmented development practices including agentic coding tools, code assistants, and automated quality pipelines
• Establish transparent cost structures and demonstrate ROI for the workbench investment through productivity metrics, onboarding improvements, and tool adoption data
• Drive developer productivity, platform adoption, onboarding effectiveness, and engineering experience improvements.
• Partner with engineering, architecture, security, finance, and executive leadership teams across Mastercard to drive alignment and execution
• Actively participate in the Software Engineering Guild, sharing expertise and promoting standard engineering patterns across the organization
• Communicate complex technical and product concepts clearly to executive and non-technical audiences
• Act as a mentor and role model for other product managers
• Influence across the organization without direct authority
• Raise the bar for product excellence, technical rigor, and customer focus.
• Establish governance, success metrics, and portfolio investment priorities.
• Champion AI-assisted software development and modern engineering practices.
• Own and manage multi-year product roadmaps, including near-term delivery and long-term modernization initiatives.
• Define epics, features, and user stories with clear outcomes and success metrics
• Evaluate trade-offs between new capabilities, technical sustainability, ecosystem impact, and operational risk
• Build product strategies informed by data, telemetry, adoption metrics, and customer feedback.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• 16 weeks of new parent leave
• up to 20 days of bereavement leave
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed