Senior Technical Product Management OR Technical Product Management

KeyBank • Amherst, NY

3d • $71,000 - $150,000 • Hybrid

About The Position

KeyBank is hiring for a Technical Product Management or Senior Technical Product Management position supporting the Client Pricing & Returns Tool (CPT), a strategic commercial banking platform used for pricing, profitability analysis, and deal approval workflows across its Commercial & Institutional Banks. CPT supports relationship managers, deal teams, and business leaders with profitability forecasting, pricing insights, and decision-support capabilities. The platform is evolving from a transaction-focused tool toward a broader pricing intelligence platform connecting people, processes, data, and analytics across commercial lending. The role may also support other systems and tools as needed.

This hands-on product role combines product management, business analysis, agile delivery, and technical analysis to deliver capabilities for bankers, underwriters, treasury partners, and sales leaders. The person works with product, engineering, architecture, design, data, analytics, and business teams to translate needs into requirements, maintain and prioritize the backlog, support agile delivery, and help ensure capabilities are delivered with quality and business value. The opening may be filled at the Technical Product Management or Senior Technical Product Management level according to the selected candidate’s experience and skills.

Responsibilities include gathering requirements and defining solutions; translating needs into epics, features, stories, and acceptance criteria; managing backlog priorities and delivery; supporting agile ceremonies, planning, testing, releases, and post-release validation; analyzing data, system interactions, usage, and business performance; helping troubleshoot production issues; maintaining documentation and communicating priorities, progress, risks, and dependencies; and supporting enterprise risk, security, governance, and operational excellence.

The standard Technical Product Management level requires at least one year of experience in product or technical product management, business analysis, or project management. The Senior Technical Product Management level requires at least five years of experience in these fields. The role is based at 127 Public Square in Cleveland, Ohio. Key prioritizes in-office presence while offering flexible options in circumstances where work can be performed effectively in a mobile environment; the posting is tagged hybrid.

Compensation is eligible for a base salary of $80,000 to $150,000 annually, with placement depending on factors including skills, experience, and geographic location. The role is also eligible for incentive compensation, which may include production, commission, and/or discretionary incentives. The posting refers applicants to a benefits list but does not enumerate the benefits.

Requirements

• For Technical Product Management: at least 1 year of experience in Product/Technical Product Management, Business Analysis, or Project Management; fintech, banking, or SaaS experience is preferred.
• For Senior Technical Product Management: at least 5 years of experience in Product Management, Business Analysis, or Project Management; fintech, banking, or SaaS experience is preferred.
• Experience working in Agile software delivery environments.
• Ability to translate business requirements into detailed functional and technical requirements.
• Strong analytical and problem-solving skills, including using data to identify trends, validate assumptions, and support product decisions.
• Experience working with data, reporting, analytics, dashboards, or business intelligence tools.
• Ability to analyze and interpret complex business processes, data flows, and system interactions.
• Excellent written and verbal communication skills.
• Experience working cross-functionally with business stakeholders, technology teams, and senior leadership; significant experience is specified for the senior level.
• Familiarity with Jira, Confluence, or similar product delivery tools.
• Ability to manage competing priorities and navigate ambiguity; strong or demonstrated ability is specified for the senior level.

Nice To Haves

• Experience in banking, fintech, financial services, or SaaS environments.
• Experience supporting commercial lending, underwriting, pricing, profitability analysis, treasury, or credit-related workflows.
• Familiarity with loan pricing, profitability measurement, return calculations, spread analysis, or portfolio performance metrics.
• Experience with APIs, data integrations, SQL, cloud-based systems, or application support; significant experience is specified for the senior level.
• Ability to use data and quantitative analysis to identify opportunities, evaluate outcomes, and support product strategy; strong experience is specified for the senior level.
• Experience partnering with engineering teams on technical solution design and system integrations; significant experience is specified for the senior level.
• Bachelor’s degree in Business, Finance, Computer Science, Information Systems, Engineering, or a related field; strongly preferred for the senior level.

Responsibilities

• Partner with business and technology stakeholders to gather requirements, identify opportunities, and define solutions.
• Translate business needs into epics, features, user stories, and acceptance criteria.
• Break complex initiatives into manageable, deliverable increments.
• Maintain and prioritize the product backlog in alignment with product goals and delivery capacity.
• Identify dependencies, risks, assumptions, and implementation considerations early in development.
• Ensure requirements are clear, complete, and development-ready.
• Support sprint planning, backlog refinement, standups, reviews, and retrospectives.
• Partner with engineering teams to evaluate feasibility, estimate work, and manage delivery plans.
• Track progress, escalate risks, and help remove blockers.
• Coordinate delivery activities across business and technology teams.
• Promote continuous improvement through process optimization and retrospective follow-through.
• Support release planning, implementation activities, and post-release validation.
• Develop an understanding of CPT architecture, integrations, data flows, and commercial lending processes.
• Use APIs, data, logs, system outputs, reporting tools, and monitoring dashboards to investigate issues and validate requirements.
• Analyze product usage, operational trends, and business performance metrics to inform decisions and prioritization.
• Collaborate with engineering and architecture teams to evaluate technical solutions and trade-offs.
• Assist in troubleshooting production issues and documenting findings.
• Assess how system, data, pricing, and workflow changes affect users and business outcomes.
• Partner with technology and business teams to define testing strategies and acceptance criteria.
• Support functional, integration, regression, and user acceptance testing.
• Participate in defect triage and prioritization.
• Help ensure delivered solutions meet business requirements and quality expectations.
• Maintain documentation in Jira, Confluence, and related tools, including requirements, decisions, process flows, and system impacts.
• Communicate priorities, progress, risks, and dependencies, and serve as a bridge between business stakeholders and technical teams.
• Contribute to release communications, training materials, and knowledge-sharing activities.
• Support compliance with enterprise risk, security, and governance requirements.
• Promote documentation, transparency, and accountability throughout the product lifecycle.
• Contribute to improving team processes, standards, and operating practices.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The posting refers to a benefits list for which the position is eligible, but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed